Jessica Connell
Darwin,NT
Summary
Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality, complemented by six years of experience in these areas. Known for my exceptional communication and multitasking skills to ensure seamless service and customer satisfaction. Seeking work in the hospitality sector as part of my regional work to utilise my skills and personal touches to create memorable experiences for guests.
Overview
10
10
years of professional experience
Work History
Office Assistant
HeartBug
11.2024 - 02.2025
- Participated in supporting a team responsible for the care and maintenance of the heart monitoring device, including tasks such as cleaning, assembling, quality control checks, and packing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Mainly facilitated smooth operations by packing orders to be sent out to patients and clinics.
Laboratory Analyst
Oldcastle Laboratories Ltd
03.2022 - 09.2024
- Participated in analytical and diagnostic testing in animals, food, water, and soil.
- Ensured accurate test results by following strict protocols during sample analysis.
- Adhered to quality control measures to maintain integrity of laboratory results.
- Recorded and compiled experimental data, ensuring accuracy and confidentiality.
- Managed incoming customer calls, addressing inquiries and proactively contacting customers with their lab results.
Waitress and Bar Work
The Bective Restaurant
01.2018 - 01.2021
- Provided Excellent Customer Service.
- Processed cash, credit card and voucher payments using POS terminals.
- Responsibilities as a floor waitress included greeting and seating guests, taking orders, serving food and beverages, and preparing coffees.
- Thrived in a fast-paced environment while maintaining the highest standards of service.
- Answered phones politely and promptly while accurately recording and confirming reservations and all other customer queries.
- Served as a senior staff member responsible for training and mentoring junior team members.
Waitress, Bar work and Step-In manager
The Forge Restaurant
01.2015 - 01.2018
- Worked as a floor waitress, responsible for greeting and seating guests, taking orders, and serving food to ensure a positive dining experience.
- Filled in as manager over the last year, overseeing restaurant operations as needed.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Managed cash floats and finances, ensured staff compliance with health and safety regulations, scheduled employee rosters, and professionally resolved conflicts while addressing customer needs.
- Managed incoming calls for reservations and responded to customer inquiries.
Education
Bachelor of Science - Applied Biology and Biopharmaceutical Science
Atlantic Technological University (ATU)
2022
Skills
- Teamwork
- Communication
- Time Management
- Attention to detail
- Multitasking
- Problem-Solving
- POS System Experience
- Active Listening
Hobbies and interests
- Running
- Gym
- GAA Football
- Meeting new people
- Travelling
Achievements
- First Class Honours (1.1) in Bachelor Honours Degree in Applied Biology and Biopharmaceutical Science.
- Gold water safety and skills award.
- Volunteering in my community in Ireland to keep the town clean, organising events for fundraisers within the community for football funds, helped with underage football training.
References
Available upon request
Timeline
Office Assistant
HeartBug
11.2024 - 02.2025
Laboratory Analyst
Oldcastle Laboratories Ltd
03.2022 - 09.2024
Waitress and Bar Work
The Bective Restaurant
01.2018 - 01.2021
Waitress, Bar work and Step-In manager
The Forge Restaurant
01.2015 - 01.2018
Bachelor of Science - Applied Biology and Biopharmaceutical Science
Atlantic Technological University (ATU)
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