Jessica Connelly
Beechwood,NSW
Summary
Dear Hiring Manager,
I am a polite and responsible individual with many years of customer service experience. I am always caring, kind and supportive towards customers and clients. I have a strong desire to move into a more professional and life-long career path as my young family is becoming more independent. I believe i would make an excellent candidate for this position as i am highly motivated and eager to learn new skills.
Thankyou for your consideration.
Kindest regards,
Jess
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista /Cafe Attendant
Governors Cafe
Port Maquarie
10.2023 - Current
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served hot or cold beverages.
- Followed daily opening and closing procedures including counting money in register drawer.
- Provided excellent customer service by being friendly, courteous and helpful at all times.
Support Worker
EACH
Brombin , NSW
08.2021 - Current
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Referred involved parties to needed community resources.
- Built strong and trusting rapport with clients and loved ones.
- Accompanied clients to medical appointments and assisted them with their daily needs.
Barista
Oliver's
Port Macquarie , NSW
08.2020 - Current
- Operated cash register, collected payments and provided accurate change.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cafe Attendant /Cafe Barista
Michel's Patisserie
Maitland, NSW
10.2012 - 04.2015
- Experienced and kind Team Leader.
- Skilled Barista.
- Supported team in food preparation when needed.
- Delivered top quality customer service in professional manner while managing multiple tasks.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Stocked displays with new and transferred merchandise.
- Greeted guests with friendliness and professionalism.
- Opening and closing of Cafe.
Education
High School Diploma -
Hunter Valley Trade College
Maitland, NSW12.2011
Certificate III in Individual Support -
TAFE
Port Macquarie Campus01.2021
Skills
- Excellent Communication Skills
- Excellent Customer Service Skills
- Leadership Skills
- Problem-Solving Skills
- Time Management Skills
- Organization Skills
- Attentive to Detail
- Multitasking
- Positivity
Certification
- Current First Aid Certificate
- Police Check
Timeline
Barista /Cafe Attendant
Governors Cafe
10.2023 - Current
Support Worker
EACH
08.2021 - Current
Barista
Oliver's
08.2020 - Current
Cafe Attendant /Cafe Barista
Michel's Patisserie
10.2012 - 04.2015
High School Diploma -
Hunter Valley Trade College
Certificate III in Individual Support -
TAFE
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