Jessica Cooper
Wollongong ,NSW
Summary
Dynamic and detail-oriented professional with a strong background in customer service and team leadership, adept at fostering client relationships and guiding teams to achieve business objectives. Proven ability to analyse financial data and market trends, ensuring informed decision-making and effective problem-solving.
Highly organised and approachable, with excellent communication skills and a positive attitude. Demonstrated success in training and motivating staff, driving sales performance, and overseeing operations to enhance customer satisfaction and business growth.
Committed to applying my skills in a finance-focused environment to support clients in navigating their mortgage options.
Overview
10
10
years of professional experience
Work History
Server
Silica Restaurant
12.2024 - Current
- Demonstrated strong multitasking skills by efficiently managing multiple guests interactions while maintaining a high standard of service.
- Delivered timely and personalised assistance to guests, ensuring their needs were met with attention and care.
- Utilised a point-of-sale system to accurately process transactions and manage financial records, ensuring seamless service delivery.
- Collaborated with team members to optimise workflow, contributing to a positive environment and enhancing guests satisfaction during peak periods.
Restaurant Manager
Miss Arda
09.2022 - 12.2024
- Oversaw daily operations to ensure efficiency, consistency, and quality in service, contributing to a positive guest experience.
- Conducted interviews, selected, trained, and supervised team members, fostering a skilled workforce focused on customer satisfaction.
- Engaged with guests and collaborative companies to gather feedback, using insights to implement improvements and enhance overall service delivery.
- Managed financial transactions and reconciled records, ensuring accuracy and integrity in financial reporting.
Restaurant Floor Manager
The Beach House Restaurant
10.2019 - 05.2022
- Developed and managed schedules to ensure optimal team coverage and responsiveness to guests needs.
- Utilised strong interpersonal skills to build positive relationships with guests and colleagues, enhancing communication and collaboration.
- Mentored team members on company policies and customer service best practices, fostering a professional and client-focused environment.
- Proactively addressed and resolved client concerns, ensuring satisfactory outcomes for all parties involved.
Cleaning Contractor
Dimeo
07.2016 - 07.2018
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Performed and documented routine inspection and maintenance activities to meet client expectations.
- Responded to emergency cleaning requests to meet client expectations.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Chef
Kiama Leagues Club
05.2015 - 11.2017
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
- Planned and prepared food product orders to maintain appropriate stock levels.
- Supervised preparation of specialty items and customer requests to verify accuracy in production.
- Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
- Performed mise en place daily to efficiently prepare signature dishes.
Education
Diploma - Finance And Mortgage Broking
The National Finance Institute
OnlineCertificate IV - Finance And Mortgage Broking
The National Finance Institute
Online05.2025
Commercial Cookery - Cooking And Food Development
North Wollongong Tafe
North Wollongong9 2017
Some College (No Degree) - Intermediate French
University Of British Columbia
Kitsilano08.2020
High School Diploma -
Kiama High School
Kiama10 2016
Skills
- Supervisory skills
- Operational budgeting
- Outstanding communication skills
- Driving business growth
- Customer-oriented
- Organization and prioritization
- Brand standards promotion
- Influencing and persuasive
- Adaptable
- Hiring and training
- Full service restaurant background
- Labor and food cost control
Accomplishments
- Exceeded sales goals by an average of 25%- 30% each night worked.
- Most 5 star reviews from customers out of any other employee at The Beach House Restaurant.
References
References upon request
Timeline
Server
Silica Restaurant
12.2024 - Current
Restaurant Manager
Miss Arda
09.2022 - 12.2024
Restaurant Floor Manager
The Beach House Restaurant
10.2019 - 05.2022
Cleaning Contractor
Dimeo
07.2016 - 07.2018
Chef
Kiama Leagues Club
05.2015 - 11.2017
Commercial Cookery - Cooking And Food Development
North Wollongong Tafe
High School Diploma -
Kiama High School
Diploma - Finance And Mortgage Broking
The National Finance Institute
Certificate IV - Finance And Mortgage Broking
The National Finance Institute
Some College (No Degree) - Intermediate French
University Of British Columbia