Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Jessica Cotton

Richmond,Melbourne

Summary

Currently on an exchange year at RMIT with a diverse background in hospitality and retail. Excelled in fast-paced, high-end environments. Experienced in both team member and leadership roles. Thrives on the challenges of delivering exceptional customer service. Known for confidence and strong work ethic. Enjoys engaging with customers and ensuring their satisfaction.

Overview

8
8
years of professional experience

Work History

Waitress

Arc, Host and Xenia Agencies
01.2023 - 07.2024
  • Managing up to 20 high profile guests in corporate boxes
  • Waitress and bar tender for corporate clients at The Royal Albert Hall
  • Waitress and bar tender at Headingly Stadium sport events

Retail & Café Assistant

Daylesford Organic
09.2021 - 12.2021
  • Retail, barista and deli assistant
  • Opening and closing the shop
  • Organising stock and running the takeaway section of the café
  • Making coffee and serving food

Junior Showroom Assistant

Cassandra Goad
09.2021 - 09.2021
  • Company Overview: A luxury jewellery company
  • Represented the brand both in front of house customer sales and marketing events
  • Behind the scenes duties such as database management, stock organisation, and general administration tasks
  • A luxury jewellery company

Volunteer Sales Assistant

Sue Ryder Charity Shop
01.2017 - 12.2019
  • Sorting out stock supplies and donations
  • Assisting customers with purchases

Education

Bachelor of Arts - Human Geography

University of Leeds
Leeds, England
2026

Media, Art, Psychology and Communications

RMIT
09.2024

Skills

  • Customer Service
  • Teamwork
  • Strong Multitasking
  • Excellent Communicator
  • Adaptable and Flexible
  • Creative Thinking
  • Organization
  • Excellent Written and Verbal Communication

Hobbies and Interests

  • Contemporary Art
  • Fashion
  • Pilates
  • Cooking
  • Travelling
  • Consumer psychology

Timeline

Waitress

Arc, Host and Xenia Agencies
01.2023 - 07.2024

Retail & Café Assistant

Daylesford Organic
09.2021 - 12.2021

Junior Showroom Assistant

Cassandra Goad
09.2021 - 09.2021

Volunteer Sales Assistant

Sue Ryder Charity Shop
01.2017 - 12.2019

Bachelor of Arts - Human Geography

University of Leeds

Media, Art, Psychology and Communications

RMIT

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Jessica Cotton