Jessica Cowan
UPPER MOUNT GRAVATT,QLD
Summary
Proven OSHC Educator at M.O.S.C.H, adept in classroom management and differentiated instruction, enhancing student creativity and safety. Excelled in customer service, fostering strong relationships with parents and students. Demonstrated critical thinking and problem-solving abilities, ensuring a supportive, organized learning environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Reliable Shift Leader with 2 years in the Customer Service/Life Guard industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OSHC Educator
M.O.S.C.H
04.2023 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
Lifeguard
CVM
11.2020 - 04.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided outstanding and professional customer service to promote positive patient experience.
- Strengthened client relationships, provided exceptional customer service and follow-up.
Education
High School Diploma -
MacGregor State High School
MacGregor, QLD11.2022
Skills
- Classroom Management
- Lesson Planning
- Parent Interaction
- Differentiated Instruction
- Collaborative learning
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Complaint Handling
- Money handling abilities
Certification
Cert 2 in Hospitality
Cert 3 in Business
First Aid
Cpr
Hobbies
I enjoy expressing my emotions through designs such as decorating and crafts. I also enjoy the outdoors and spending time with my friends and family.
Timeline
OSHC Educator
M.O.S.C.H
04.2023 - Current
Lifeguard
CVM
11.2020 - 04.2023
High School Diploma -
MacGregor State High School
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