Jessica Cullen
Kurmond,NSW
Summary
Creative Business Owner with exceptional background spent in Real Estate and Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level as a Support worker position. Ready to learn, help and support a team to achieve company goals and give support to those in need.
Overview
22
22
years of professional experience
Work History
Owner/Operator Cleaner
Little Ladies Cleaning
04.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
Real Estate Agent
JMS Real Estate
09.2013 - 05.2021
- Streamlined communication between tenants, owners, and staff members through the use of effective management software tools.
- Implemented preventative maintenance programs, reducing overall repair costs and extending the lifespan of property assets.
- Conducted comprehensive market analyses to determine competitive rental pricing, maximizing profitability while maintaining occupancy levels.
- Ensured compliance with local regulations by keeping abreast of changes in laws and implementing necessary adjustments in policies or procedures.
- Collaborated with maintenance teams to prioritize tasks and maintain high-quality standards for all properties.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving property issues.
- Streamlined rent collection procedures for improved efficiency and reduced delinquencies.
- Negotiated favorable contract terms with vendors, leading to cost savings without compromising on service quality.
- Established strong relationships with local community organizations, promoting a positive image for the properties under management.
- Successfully managed 80 property turnovers, ensuring timely completion of repairs and upgrades.
- Coordinated scheduled inspections efficiently, ensuring that each property met both internal standards as well as legal requirements for safety and habitability.
- Provided detailed monthly financial reports to property owners, highlighting income/expenses trends and recommending strategies for improvement.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
Real Estate Property Manager
United Real Estate
01.2002 - 08.2013
- Streamlined communication between tenants, owners, and staff members through the use of effective management software tools.
- Implemented preventative maintenance programs, reducing overall repair costs and extending the lifespan of property assets.
- Conducted comprehensive market analyses to determine competitive rental pricing, maximizing profitability while maintaining occupancy levels.
- Ensured compliance with local regulations by keeping abreast of changes in laws and implementing necessary adjustments in policies or procedures.
- Managed budget planning processes effectively, optimizing expenses while maintaining high-quality services for tenants and owners alike.
- Collaborated with maintenance teams to prioritize tasks and maintain high-quality standards for all properties.
- Trained new property management staff members on best practices and company-specific policies to ensure uniformity across all managed properties.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving property issues.
- Streamlined rent collection procedures for improved efficiency and reduced delinquencies.
- Negotiated favorable contract terms with vendors, leading to cost savings without compromising on service quality.
- Established strong relationships with local community organizations, promoting a positive image for the properties under management.
- Successfully managed 120 property turnovers, ensuring timely completion of repairs and upgrades.
- Leveraged local market knowledge to identify and secure new property management contracts, expanding the company''s portfolio of managed assets.
- Coordinated scheduled inspections efficiently, ensuring that each property met both internal standards as well as legal requirements for safety and habitability.
- Increased tenant retention rates through proactive engagement efforts such as regular check-ins and prompt response to feedback or concerns.
- Provided detailed monthly financial reports to property owners, highlighting income/expenses trends and recommending strategies for improvement.
- Evaluated prospective tenants through thorough screening processes, minimizing risk for owners while maintaining a high-quality resident base.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Diploma - Mental Health Services
Australian College of Community Services & Care
Online05.2024
Advanced Diploma - Real Estate
TAFE NSW
Online01.2012
High School Diploma -
Wyndam College
Quakers Hill, NSW12.2001
Skills
- Operations Management
- Documentation And Reporting
- Personnel Management
- Relationship Management
- Mechanical recoveries
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Decision-Making
- Customer Service
- Delegating Work
- Teamwork and Collaboration
- Customer Service Management
- Scheduling
Timeline
Owner/Operator Cleaner
Little Ladies Cleaning
04.2019 - Current
Real Estate Agent
JMS Real Estate
09.2013 - 05.2021
Real Estate Property Manager
United Real Estate
01.2002 - 08.2013
Diploma - Mental Health Services
Australian College of Community Services & Care
Advanced Diploma - Real Estate
TAFE NSW
High School Diploma -
Wyndam College
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