Jessica Cunanan
Footscray,Victoria
Summary
Experienced Assistant Housekeeping Manager with over 2 years of experience together with over 6 years of being a Housekeeping Attendant. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
BreakFree on Collins
Melbourne, VIC
12.2018 - Current
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
- Examined 98 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Worked on team of 10 staff members to service at least 80 rooms daily.
- Established and maintained clean and comfortable environments.
- Trained new housekeeping staffs on all departmental procedures and OHS procedure.
- Provided assistance in finding necessary cleaning supplies.
- Engaged with guests in positive and professional manner to promote satisfaction.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Directed team of 14 personnel in busy hotel with 98 rooms.
- Supervised 14 employees, including scheduling, training, and performance monitoring.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
Education
Age Care
Victoria University
Footscray, VIC2016
Midwifery
Negros Oriental State University, Main Campus II
Dumaguete, Central Visayas1997
Hospitality
Complete Hospitality Training
Melbourne, VIC2019
Skills
- Confidentiality
- Reporting and documentation
- Payroll understanding
- Team leadership
- Inventory replenishment
- Team management
- Employee scheduling
- Staff supervision
- Quality assurance
- Outstanding communication skills
- Guest satisfaction specialist
- Hospitality background
- Training and mentoring
- Payroll management
Certification
Ce
Timeline
Assistant Housekeeping Manager
BreakFree on Collins
12.2018 - Current
Age Care
Victoria University
Midwifery
Negros Oriental State University, Main Campus II
Hospitality
Complete Hospitality Training
Similar Profiles
Leo BerkaLeo Berka
General Manager at BreakFree Port PirieGeneral Manager at BreakFree Port Pirie
Ganthune Chanuth Enushka MuhandirmageGanthune Chanuth Enushka Muhandirmage
Guest Services Agent at BreakFreeGuest Services Agent at BreakFree
SIDDHARTH SAKPALSIDDHARTH SAKPAL
Barista at Breakfree CafeBarista at Breakfree Cafe
Sa VoSa Vo
Luxury Service Associate at Hyatt Global Property and Guest Services (GPGS Pacific)Luxury Service Associate at Hyatt Global Property and Guest Services (GPGS Pacific)
AKELLA SHIVA SUBRAHMANYA SAIAKELLA SHIVA SUBRAHMANYA SAI
CNC Machinist at Al-Ko International Pvt LtdCNC Machinist at Al-Ko International Pvt Ltd