Summary
Overview
Work History
Education
Skills
Certification
Licences
References
Timeline
Generic

Jessica Davies

Sydney,NSW

Summary

I am a highly motivated and adaptable individual with strong emotional intelligence, and professional experience in customer service, water treatment, and animal care. I have a proven ability to handle challenging situations and communicate effectively across a range of settings. In particular, I am extremely passionate about being kind, friendly, and going above and beyond to make someone's day.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Risk Assessment Consultant / Technician

J&D Water Consultants Ltd
03.2021 - 12.2024
  • Company Overview: https://www.jdwaterconsultants.co.uk.
  • Carried out water treatment jobs to prevent Legionella bacteria.
  • Conducted risk assessments at care homes, hospitals, schools, and shelters.
  • Wrote official risk assessment documentation, including legal reports.
  • Arranged and attended client meetings to provide advice on compliance and safety.
  • Delivered Legionella Awareness Training for site staff.
  • Maintained efficient timeframes for assessments and reporting.
  • Identified and pursued new client opportunities and quotations.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Worked closely with human resources to support employee management and organizational planning.
  • Produced and audited the company's legal documents to verify compliant policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Retail Assistant

Sports Direct
08.2019 - 02.2021
  • Processed payments, returns, and exchanges, using the cash register and credit card machine.
  • Processed returns and exchanges for customers to refund payments, and offer store credit notes.
  • Organized and cleaned store by returning merchandise to proper areas and restocked displays.
  • Trained new staff during peak periods in a patient, friendly and respectful manner.
  • Engaged with customers and recommended products based on needs and requests.
  • Kept up-to-date knowledge of all products available in the store.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Helped with new store setups and new openings.
  • Answered store and merchandise questions and led customers to wanted items.
  • Processed weekly deliveries of stock to ensure store remained full and offering a wide range of products.

Dotcom Worker (COVID Support)

Tesco
04.2020 - 06.2020
  • Stocked shelves and prepared online orders during the pandemic.
  • Assisted vulnerable customers, and worked at the tills.
  • Ensured compliance with changing COVID guidelines.

Stables Assistant

Croft Riding Stables
06.2017 - 05.2018
  • Prepared horses and supported lessons for children.
  • Adjusted tack and supported riders of varying abilities.
  • Ensured safety measures were taken while handling horses in the barns at all times.
  • Organized and cleaned barns, stables, and other farm structures regularly.
  • Assisted in pony games and stable maintenance.

Volunteer Assistant

Portfield Special Needs School
06.2016 - 06.2017
  • I volunteered with children in both the primary and secondary sections.
  • Supported literacy and numeracy development through interactive activities.
  • Supervised cooking, sports, and other outings.
  • I helped children during assemblies and day-to-day school life.

Education

Horse Care Incorporating Essential Horse Knowledge -

Bridgend College
United Kingdom
06.2020

GCSEs and AS Levels -

Bryntirion Comprehensive Secondary School
United Kingdom
06.2018

Skills

  • Emotional intelligence
  • Employee training and mentoring
  • Retail and childcare experience
  • Project leadership
  • Customer service
  • Teamwork
  • Adaptability and flexibility
  • Experience in leadership
  • Performance management
  • Professionalism in high-pressure environments
  • Public speaking
  • Staff management

Certification

  • City and Guilds Qualified.
  • Government Certificate of Secondary Education - 12 GCSEs A*-C, including Mathematics, English Literature, English Language, Applied Science, and Additional Science.
  • 3 AS Levels - Religious Studies (A), English Literature (B), Psychology (C).

Licences

Full Driving Licence

RSA Competency Card

References

References available upon request.

Timeline

Senior Risk Assessment Consultant / Technician

J&D Water Consultants Ltd
03.2021 - 12.2024

Dotcom Worker (COVID Support)

Tesco
04.2020 - 06.2020

Retail Assistant

Sports Direct
08.2019 - 02.2021

Stables Assistant

Croft Riding Stables
06.2017 - 05.2018

Volunteer Assistant

Portfield Special Needs School
06.2016 - 06.2017

Horse Care Incorporating Essential Horse Knowledge -

Bridgend College

GCSEs and AS Levels -

Bryntirion Comprehensive Secondary School

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Jessica Davies