JESSICA DAVIS
Mernda,Australia
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail, aged care, and the hospital industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
16
16
years of professional experience
Work History
Rostering Systems Administrator
Melbourne Health
Melbourne, Vic
01.2025 - Current
- Applying sound knowledge of software operations to provide efficient and responsive resolutions to system users.
- Facilitated smooth daily operations through system assistance.
- Contributed to the creation of award guidelines consistent with current awards.
- Supported payroll processing readiness.
- Applied knowledge of Awards to support effective rostering.
Workforce Systems Support/Admin
Mercy Health
Vic & WA
09.2020 - 01.2025
- Applying sound knowledge of software operations to provide efficient and responsive resolutions to system users.
- Supported employees with daily operational requirements and system troubleshooting.
- Assisting rostering in line with the Modern awards and agreements
- Established procedures to enhance recordkeeping accuracy.
- Maintained professionalism while managing caller inquiries.
- Managed scheduling tasks and ensured coverage during absences.
Cleaner/Kitchen Hand
Mercy Health
Craigie, Western Australia
05.2017 - 07.2019
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Cleaned utensils, dishes and glasses for resident use.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained hygiene in busy locations and devices through sanctioned cleaning agents.
- Restocked supplies, replacing toiletries, liners and soaps.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
Travel Consultant
Flight Centre
Mirrabooka, Western Australia
11.2016 - 09.2017
- Provided exceptional customer service with keen attention to detail.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Explained benefits of purchasing travel insurance with clients.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed credit and debit payments and handled confidential information with discretion.
Deli/Seafood Manager
Woolworths
Alexander Heights, Western Australia
04.2009 - 11.2016
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team, including cash management.
Education
Advance Diploma - Photography
Central Institute of Technology
11.2011
Certificate II - Retail
Joondalup Tafe
Joondalup01.2008
Skills
- Customer support and service
- Verbal and written communication
- Daily roster management
- Technical roster support
- Payroll management
- RosterOn experienced user
- Pay Global and SAP user
- Understanding of Award & Agreements
- MS office proficiency
- Confidential document control
- Verbal Communication
- Problem resolution
- Time management
- Team work and support
- Record keeping
- Honest, punctual and reliable
- Willingness to learn
Timeline
Rostering Systems Administrator
Melbourne Health
01.2025 - Current
Workforce Systems Support/Admin
Mercy Health
09.2020 - 01.2025
Cleaner/Kitchen Hand
Mercy Health
05.2017 - 07.2019
Travel Consultant
Flight Centre
11.2016 - 09.2017
Deli/Seafood Manager
Woolworths
04.2009 - 11.2016
Advance Diploma - Photography
Central Institute of Technology
Certificate II - Retail
Joondalup Tafe