Jessica Delahunty

● Main contact for Insurance Reservation Groups and other Corporate Clients ( Government/travel agents etc) seeking specialised hires and emergency accommodation for third party clients.

● Make decisions on a daily basis regarding the allocation of workload to ensure set objectives are met

● Empower team members to assess, determine and provide solutions for third party clients

● Ensure the team has the knowledge to provide product advice/information for caravans/products to clients

● Build and maintain relationships with both clients and owners ● Complaints and disputes resolution management escalation point

● Continually review and identify improvements in processes in line with client feedback, team feedback, and operational excellence

● Train and continually develop the team and operational processes

● Motivate the team to deliver outstanding service and achieve KPI’s & targets

● Fleet Management of 4WD vehicles and camper trailers

● Itinerary planning for VIP clients

● Maintenance, Servicing and Repair coordination

● Contract and Accounts invoicing

● Sales and Group tastings and tours

● Inventory and stock evaluation

● Vintage and vineyard hand

• Responded to customer calls and emails to answer questions about products and services.
• Communicated with clients regarding account services, statements, and balances.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Offered personalized solutions to meet customer requirements and close sales.