Jessica Delos Santos
Deer Park,Australia
Summary
Accounts Payable Associate with proven track record of high productivity and accuracy in task completion. Expertise in invoice processing, vendor relations, and financial reconciliation. Strong time management and problem-solving skills contribute to efficient financial operations and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance & Accounts Payable Associate
IBM-Global Business Services
Naga City, Philippines
08.2014 - 02.2016
- Prepared and recorded daily check payments for invoice processing.
- Collaborated with procurement teams to resolve invoice discrepancies efficiently.
- Reviewed and reconciled accounts to ensure accurate financial records.
- Processed vendor invoices accurately using Oracle systems.
- Maintained vendor relationships through effective communication and support.
Counter Sales Operations
Eurostar Multimedia L.L.C
Dubai, United Arab Emirates
02.2011 - 04.2013
- Managed general inquiries from walk-in customers, addressing sales and technical issues efficiently.
- Processed payments to channel providers for reinstating and renewing subscription contracts.
- Handled cash collections, ensuring accurate turnover of payments to Finance team.
- Coordinated requests for ordering hardware and Pay TV products from channel providers.
Customer Service Representative
Eurostar Multimedia L.L.C
Dubai, United Arab Emirates
03.2008 - 01.2011
- Handled inbound calls for inquiries related to sales, technical issues, and customer complaints across various Pay TV channels.
- Executed data entry of customer information and requests using CRM software.
- Supported Direct to Home, Commercial, and IPTV installations and maintenance to enhance viewing experiences.
- Facilitated communication with diverse nationalities in United Arab Emirates regarding Pay TV services.
Telemarketer | Team Lead
World Com Japan Traders
Quezon City, Philippines
11.2004 - 03.2008
- Developed and executed sales plans for targeted campaigns to maximize revenue.
- Pre-screened daily sales orders from agents to ensure timely delivery to clients in Japan.
- Evaluated individual sales performance based on volume and profit metrics.
- Coordinated operations and administrative functions with departments for billing and logistics follow-up.
Telemarketer
Pilipinas International Marketing Services, Inc.
Pasig City, Philippines
09.2000 - 10.2004
- Generated leads through valid telephone contacts to enhance sales opportunities.
- Executed outbound calls to promote telecommunication products and services.
- Cultivated strong business relationships with clients to ensure satisfaction.
- Drafted correspondence to address customer requests and complaints effectively.
- Supported team in general ad hoc assignments and customer service initiatives.
Education
Bachelor in Business Administration - Marketing
Polytechnic University of The Philippines
Manila, Philippines05.1999
Certificate - Certificate IV in Accounting And Bookkeeping
Monarch Institute
Melbourne, VICSkills
- Motivation and initiative
- Listening proficiency
- Integrity and honesty
- Goal achievement
- Interpersonal skills
- Professional demeanor
- Timeliness and accuracy
- Energetic attitude
- Customer relations management
- Decision-making abilities
- Perseverance and resilience
- Willingness to learn
Certification
I hereby certify that all information provided are true and correct.
References
Available upon request.
Timeline
Finance & Accounts Payable Associate
IBM-Global Business Services
08.2014 - 02.2016
Counter Sales Operations
Eurostar Multimedia L.L.C
02.2011 - 04.2013
Customer Service Representative
Eurostar Multimedia L.L.C
03.2008 - 01.2011
Telemarketer | Team Lead
World Com Japan Traders
11.2004 - 03.2008
Telemarketer
Pilipinas International Marketing Services, Inc.
09.2000 - 10.2004
Bachelor in Business Administration - Marketing
Polytechnic University of The Philippines
Certificate - Certificate IV in Accounting And Bookkeeping
Monarch Institute
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