Jessica Doyle
Carlisle,WA
Summary
Organised and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
RSGx
East Perth
01.2021 - 06.2023
- Pre-Employment Checks: Conducted reference checks, background screenings, and pre-employment verifications to ensure accuracy of applicant resumes.
- Customer Interaction: Welcomed visitors and customers courteously, offering helpful assistance and maintaining a knowledgeable demeanour.
- Client Communication: Managed appointments, updated client records, and corresponded through various channels like email, phone, and mail.
- Administrative Support: Handled clerical tasks such as call directing, copying, filing, and supply management. Maintained security by managing visitor logs.
- Recruitment Process: Assisted in candidate assessment, collaborated with hiring managers, and improved recruitment procedures. Developed onboarding programs for new hires and enhanced office communication and efficiency.
Retail Sales Assistant
Kmart
Belmont, WA
09.2017 - 06.2023
- Customer Relations: Handled customer disputes professionally, ensuring a positive experience, and provided assistance in a courteous manner.
- Store Operations: Contributed to a visually appealing environment by setting up displays and maintaining cleanliness. Utilized POS system for sales, returns, and orders, including online purchases.
- Inventory Management: Supported accurate inventory through participation in regular audits, while also assisting loss prevention efforts to prevent theft.
- Product Handling: Managed stock replenishment, maintained pricing accuracy, and organized shelves for easy customer access. Demonstrated product features and alternatives to customers.
- Service Excellence: Delivered exceptional customer service by explaining products, policies, and promotions, as well as assisting with opening and closing store operations.
Waitress
COCO`s Restaurant
South Perth
11.2022 - 03.2023
- Customer Relationships: Built strong rapport with regular customers, enhancing the dining experience.
- Table Management: Maintained a clean dining area, resetting tables promptly, and performing sanitation tasks.
- Menu Expertise: Explained menu items, accommodated allergies, and stayed informed about specials.
- Customer Service: Handled challenging situations with poise, promptly addressed complaints, and ensured timely food and beverage service.
- Efficient Operations: Utilized POS system, collected payments accurately, and upsold items to boost sales.
Retail Sales Assistant
ZARA
Karnup, WA
01.2022 - 12.2022
- Sales Support: Replenished shelves, offered alternatives for out-of-stock items, and located merchandise for customers.
- Product Expertise: Used knowledge to showcase features, aiding informed customer decisions.
- Inventory and Operations: Assisted in audits, processed sales and refunds using POS, and maintained sales floor organization.
- Customer Focus: Delivered exceptional service, explained products, and resolved issues while adhering to policies.
- Security and Operations: Followed visual standards, supported loss prevention, and contributed to store opening and closing.
Waitress
A TASTE OF ITALY
Armadale
12.2020 - 03.2021
- Service Environment: Ensured cleanliness of service area, fostering a pleasant dining atmosphere.
- Product Knowledge: Maintained updated knowledge of beverages and menus, facilitating informed customer interactions.
- Issue Resolution: Addressed guest and employee concerns effectively to uphold satisfaction and workforce efficiency.
- Customer Engagement: Conducted timely table check-ins, provided in-person and telephone support, and arranged tables for memorable experiences.
- Efficient Operations: Recorded orders accurately, processed payments using registers and calculators, and managed cash transactions.
Waitress
The Coffee Club
Cannington
01.2020 - 06.2020
- Clean Environment: Ensured a tidy service area, maintaining a welcoming atmosphere.
- Product Knowledge: Kept updated on menus and beverages, enhancing customer interactions.
- Issue Resolution: Addressed complaints to ensure customer satisfaction and a productive workforce.
- Engagement: Conducted timely table check-ins, provided courteous in-person and telephone support.
- Efficient Operations: Prepared tables for memorable experiences, accurately recorded orders, processed payments, and managed cash transactions.
Education
High School Diploma -
Ursula Frayne Catholic College
Victoria Park, WA12.2017
Skills
- Customer Service
- Office Equipment Maintenance
- Project and Office Management
- Administrative Support
- Bookkeeping
- Critical Thinking
- Goal-Driven
- Cash/POS Handling
- Conflict Resolution
- Customer Needs Assessment
- Independent Judgement
- Computer Proficiency and Microsoft Office
Certification
CERTIFICATE III IN BUSINESS (BSB30115)
Timeline
Waitress
COCO`s Restaurant
11.2022 - 03.2023
Retail Sales Assistant
ZARA
01.2022 - 12.2022
Administrative Assistant
RSGx
01.2021 - 06.2023
Waitress
A TASTE OF ITALY
12.2020 - 03.2021
Waitress
The Coffee Club
01.2020 - 06.2020
Retail Sales Assistant
Kmart
09.2017 - 06.2023
High School Diploma -
Ursula Frayne Catholic College