Jessica Doyle
Carlisle,WA
Summary
Organised and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
RSGx
01.2021 - 06.2023
- Pre-Employment Checks: Conducted reference checks, background screenings, and pre-employment verifications to ensure accuracy of applicant resumes.
- Customer Interaction: Welcomed visitors and customers courteously, offering helpful assistance and maintaining a knowledgeable demeanour.
- Client Communication: Managed appointments, updated client records, and corresponded through various channels like email, phone, and mail.
- Administrative Support: Handled clerical tasks such as call directing, copying, filing, and supply management. Maintained security by managing visitor logs.
- Recruitment Process: Assisted in candidate assessment, collaborated with hiring managers, and improved recruitment procedures. Developed onboarding programs for new hires and enhanced office communication and efficiency.
Retail Sales Assistant
Kmart
09.2017 - 06.2023
- Customer Relations: Handled customer disputes professionally, ensuring a positive experience, and provided assistance in a courteous manner.
- Store Operations: Contributed to a visually appealing environment by setting up displays and maintaining cleanliness. Utilized POS system for sales, returns, and orders, including online purchases.
- Inventory Management: Supported accurate inventory through participation in regular audits, while also assisting loss prevention efforts to prevent theft.
- Product Handling: Managed stock replenishment, maintained pricing accuracy, and organized shelves for easy customer access. Demonstrated product features and alternatives to customers.
- Service Excellence: Delivered exceptional customer service by explaining products, policies, and promotions, as well as assisting with opening and closing store operations.
Waitress
COCO`s Restaurant
11.2022 - 03.2023
- Customer Relationships: Built strong rapport with regular customers, enhancing the dining experience.
- Table Management: Maintained a clean dining area, resetting tables promptly, and performing sanitation tasks.
- Menu Expertise: Explained menu items, accommodated allergies, and stayed informed about specials.
- Customer Service: Handled challenging situations with poise, promptly addressed complaints, and ensured timely food and beverage service.
- Efficient Operations: Utilized POS system, collected payments accurately, and upsold items to boost sales.
Retail Sales Assistant
ZARA
01.2022 - 12.2022
- Sales Support: Replenished shelves, offered alternatives for out-of-stock items, and located merchandise for customers.
- Product Expertise: Used knowledge to showcase features, aiding informed customer decisions.
- Inventory and Operations: Assisted in audits, processed sales and refunds using POS, and maintained sales floor organization.
- Customer Focus: Delivered exceptional service, explained products, and resolved issues while adhering to policies.
- Security and Operations: Followed visual standards, supported loss prevention, and contributed to store opening and closing.
Waitress
A TASTE OF ITALY
12.2020 - 03.2021
- Service Environment: Ensured cleanliness of service area, fostering a pleasant dining atmosphere.
- Product Knowledge: Maintained updated knowledge of beverages and menus, facilitating informed customer interactions.
- Issue Resolution: Addressed guest and employee concerns effectively to uphold satisfaction and workforce efficiency.
- Customer Engagement: Conducted timely table check-ins, provided in-person and telephone support, and arranged tables for memorable experiences.
- Efficient Operations: Recorded orders accurately, processed payments using registers and calculators, and managed cash transactions.
Waitress
The Coffee Club
01.2020 - 06.2020
- Clean Environment: Ensured a tidy service area, maintaining a welcoming atmosphere.
- Product Knowledge: Kept updated on menus and beverages, enhancing customer interactions.
- Issue Resolution: Addressed complaints to ensure customer satisfaction and a productive workforce.
- Engagement: Conducted timely table check-ins, provided courteous in-person and telephone support.
- Efficient Operations: Prepared tables for memorable experiences, accurately recorded orders, processed payments, and managed cash transactions.
Education
High School Diploma -
Ursula Frayne Catholic College
Victoria Park, WA12.2017
Skills
- Customer Service
- Office Equipment Maintenance
- Project and Office Management
- Administrative Support
- Bookkeeping
- Critical Thinking
- Goal-Driven
- Cash/POS Handling
- Conflict Resolution
- Customer Needs Assessment
- Independent Judgement
- Computer Proficiency and Microsoft Office
Certification
CERTIFICATE III IN BUSINESS (BSB30115)
Timeline
Waitress
COCO`s Restaurant
11.2022 - 03.2023
Retail Sales Assistant
ZARA
01.2022 - 12.2022
Administrative Assistant
RSGx
01.2021 - 06.2023
Waitress
A TASTE OF ITALY
12.2020 - 03.2021
Waitress
The Coffee Club
01.2020 - 06.2020
Retail Sales Assistant
Kmart
09.2017 - 06.2023
High School Diploma -
Ursula Frayne Catholic College
CERTIFICATE III IN BUSINESS (BSB30115)
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