Jessica Drew
Launceston
Summary
Dedicated community services professional with a passion for advocating for social justice. Over 20 years leadership experience in retail and in the last 4 years NDIS accommodation services for those with psychosocial disability. A proven history of leading teams utilising a value driven approach to achieve positive outcomes for the organisation and participants. Ability to implement strategic plans, financial acumen and foster collaboration with key stakeholders. Exceptional communication and organisation skills. Year 3 Batchelor of Social Work student.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recovery & Independent Living Leader
Richmond Futures
01.2023 - Current
- As Recovery & Independent Living Leader I am responsible for leading delivery of high quality and efficient services that are person centred and meets the needs of the participants living with a psychosocial diagnosis in recovery & Independent living programs funded NDIS as well as Recovery Programs funded by Public Health Tasmania
- The role manages the development and delivery of sustainable services that are compliant with quality, funding and legislative standards
- Leadership by demonstrating and embedding Richmond Futures values and culture
- Develop and maintain strategies, guidelines for all operational functions
- Participate in development of annual business plans
- Continuous improvement
- Line management and support professional supervision models across teams
- Performance Management
- Lead teams to provide person centred and trauma informed services
- Implement clinical governance processes and frameworks
- Promote improvement through audit processes, training and practice supports
- Liaise with stakeholders to establish and maintain effective working relationships
- Set performance standards and expectations
- Deliver programs in line with approved budgets
- Project management
- Data collection and reporting
- Quality, WHS, compliance and reporting
- Policy development
- Establish and maintain effective working relationship with external stakeholders; General practitioners, Adult Community Mental Health and external NDIS supports, Behaviour Support Practitioners and allied health professionals
- Development of Roser of Care inline with participant plans
Site Leader
Richmond Futures
01.2022 - 01.2023
- Responsible for the day-to-day running of two sites, ensuring participant safety and choice and control
- Supporting operational direction of the organisation, providing efficient and quality service to 14 participants while overseeing line management of 30 support workers
- Induction of new support workers
- Line management and professional development
- WH&S standards across the sites
- Foster a positive, collaborative and inclusive work environment
- Collaborate with the Recovery & Independent Living Leader is assessment and referral of potential participants
- Oversee the implementation and delivery of Recovery Star Action plans and reviews
- Case management and defensible documentation
- Monitor participant progress, including crisis intervention and incident management
- Rostering and Payroll
- Medication Management and Audit processes
- On-Call, providing out of hours assistance for residential services statewide
Recovery & Independent Living Support Worker
Richmond Futures
01.2021 - 01.2022
- Responsible for providing person centered and trauma informed support participants in independent living program
- Required to promote participants independence, choice and control and enhance participant well-being
- Work in accordance with the Wellbeing Framework
- Support participants to in recovering independence while promoting choice and control
- Support participants in activities of daily living
- Implement activities programs
- Defensible documentation using client management systems
- Assist in administrative functions to support the site leader
- Supporting participants to achieve goals inline with their individualised support plan
- Behaviour management, while implementing behaviour support strategies
Store Based Regional Manager Tasmania
Jeanswest
01.2008 - 01.2019
- Employed full time to oversee the five stores within the state whilst based as Store Manager in Launceston
- Responsibilities include:
- Merchandising
- Administrative duties
- The monitoring of sales, kpi’s, profits margins and productivity
- Preparation and implementation of stocktaking for five stores
- Learning and development of store managers and team members
- Recruitment of candidates for possible employment
- Performance management of store managers and team
- Customer service management and conflict resolution
Education
Bachelor of Social Work With Honors - Social Work
University of Tasmania
Launceston11-2026
Skills
- Stakeholder Engagement
- Team management
- Conflict resolution
- Program implementation
- Strategic planning
- Crisis Management
- Operational management
- Motivating teams
- Emotional support
- Continuous improvements
- Staff supervision and professional development
- Visionary thinking
- Incidents management
- Business development and planning
- Recruitment and hiring
- Quality assurance controls
- Strategic development
- Cultural sensitivity
- Financial acumen
Certification
- Mental Health Fundamentals
- Where's Your Line - Engender Equality & Womens Health
- Foundations of Trauma Awareness
- First Aid Certificate
- Working with Vulnerable People - NDIS endorsed
- CPR & First Aid
- Healthy Body Systems
- Medication Management
- Trauma informed Practices
- Current Driver’s license
- Current Police Check
- Disclosure
- Laurel House - conversation cards
- Laurel House – Disability Project
- High Intensity Supports in Practice
- Wellbeing and Emotional Awareness when working with Complex Trauma
- Managing Wellbeing and Recognising Vicarious Trauma
- Training in small Workplaces
- Certificate II Retail Supervision
- Certificate III Retail Supervision
Referees
Bradley Van de Kamp
General Manager - Richmond Futures
0429 528 512
Adele Jarvis
Learning and Development Coordinator & Professional Supervisor - Richmond Futures
0427 447 776
Timeline
Recovery & Independent Living Leader
Richmond Futures
01.2023 - Current
Site Leader
Richmond Futures
01.2022 - 01.2023
Recovery & Independent Living Support Worker
Richmond Futures
01.2021 - 01.2022
Store Based Regional Manager Tasmania
Jeanswest
01.2008 - 01.2019
- Mental Health Fundamentals
- Where's Your Line - Engender Equality & Womens Health
- Foundations of Trauma Awareness
- First Aid Certificate
- Working with Vulnerable People - NDIS endorsed
- CPR & First Aid
- Healthy Body Systems
- Medication Management
- Trauma informed Practices
- Current Driver’s license
- Current Police Check
- Disclosure
- Laurel House - conversation cards
- Laurel House – Disability Project
- High Intensity Supports in Practice
- Wellbeing and Emotional Awareness when working with Complex Trauma
- Managing Wellbeing and Recognising Vicarious Trauma
- Training in small Workplaces
- Certificate II Retail Supervision
- Certificate III Retail Supervision
Bachelor of Social Work With Honors - Social Work
University of Tasmania
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