JESSICA D'SOUZA
Keilor Downs,Vic
Summary
I recently completed my Bachelors Degree in Business Marketing at RMIT and would love to enter employment in a dynamic role where I can apply my current skills, strengthen them, and build new skills that will allow me to excel in the role and tasks given to me. My genuine love for the retail sector translates into a keen eye for merchandising and customer engagement, which has developed alongside my strong communication abilities through consistently interacting with clients, seamless collaboration with coworkers, and by managing relationships with external companies. I am experienced in operational efficiency, client services, warehouse processes and retail, I excel in developing client relationships, delivering tailored solutions, and enhancing service quality. I have previously worked in fast-paced environments, allowing me to adapt quickly and develop my attention to detail, leveraging sales and communication expertise.
Overview
6
6
years of professional experience
Work History
Production Crew
TIME TO SHINE PRODUCTIONS
07.2018
- Ability to work quickly and efficiently, ability to stick to a timeline, customer service skills, attention to detail, time management skills, ability to follow instructions, organisation of customers, make up artist.
Operations Manager
ONE AUS CARE
05.2023 - 08.2024
- Managed daily operations efficiently, ensuring continuous improvements in service quality and leading to an increase in customer satisfaction.
- Oversaw account management, leading and managing a team of 30 employees, and providing ongoing training and development.
- Fostered a positive work environment that contributed to a significant improvement in employee retention.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Social Media Manager
LA MANO
04.2023 - 03.2024
- Create, curate, and schedule content whilst engaging with followers and comments
- Generated 12.1K total engagements on a single TikTok video, demonstrating strong content appeal and audience interaction
- Optimise content for each social platform, analyse metrics and adjust strategies, report media performance to stakeholders.
Client Services Specialist
ONE AUS CARE
01.2023 - 05.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Provided comprehensive training to new team members, contributing to their successful integration into the department.
- Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
Warehouse Assistant
THATS SO FETCH
11.2021 - 01.2023
- Processing returns and exchanges to restore customer confidence and prevent loss of business.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Collaborated with team members on special projects such as PR packages.
Dance Coach & Receptionist
MARSHERE DANCE STUDIOS
09.2018 - 12.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Collaborated with fellow coaches to design comprehensive dance programs for all skill levels.
- Fostered a culture of respect, inclusivity, and teamwork within the studio community through consistent reinforcement of these values during practice sessions.
Social Media Marketing Intern
ELVIES STUDIO COLLINGWOOD
09.2022 - 09.2022
- Collaborated with industry leader
- Created and curated content whilst staying updated on trends
- Built online community, adapted content strategies, assisted with social media analytics.
Casual Team Member
PLATYPUS SHOES MELBOURNE CENTRAL & HIGHPOINT
11.2019 - 02.2020
- Efficiency in meeting KPI's, POS system training, skilled in sales and communication.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs and market trends.
Maths Coach
CATHOLIC REGIONAL COLLEGE NORTH KEILOR
04.2018 - 09.2018
- Customer service skills, ability to stick to a timeline, time management skills, patience, clear communication skills, ability to explain difficult concepts.
HR & Marketing Support
QUEEN VICTORIA MARKET
07.2018 - 07.2018
- Boosted brand awareness by developing and executing targeted marketing campaigns.
- Managed relationships with market vendors and partners
- Contributed to website content updates to maintain an accurate representation of company offerings and messaging
Education
Bachelor of Business (Marketing) -
RMIT
Melbourne, VIC06.2024
High Achievement Award for VET Dance -
Catholic Regional College Sydenham
06.2020
High Achievement Award for VET Beauty -
Catholic Regional College Sydenham
06.2020
School Captain (Arts) -
Catholic Regional College North Keilor
12.2018
Peer Mentor Program Leader -
Catholic Regional College North Keilor
12.2018
High Achievement Awards for Arts, Drama and English -
Catholic Regional College North Keilor
12.2018
St Mary Mackillop Primary School
12.2014
Skills
- Deliver tailored solutions
- Adapting in a fast-paced environment
- Skilled in sales and communication
- Ability to multitask with an attention to detail
- Customer Relationship Management
- Schedule Management
References
Available on request
Timeline
Operations Manager
ONE AUS CARE
05.2023 - 08.2024
Social Media Manager
LA MANO
04.2023 - 03.2024
Client Services Specialist
ONE AUS CARE
01.2023 - 05.2023
Social Media Marketing Intern
ELVIES STUDIO COLLINGWOOD
09.2022 - 09.2022
Warehouse Assistant
THATS SO FETCH
11.2021 - 01.2023
Casual Team Member
PLATYPUS SHOES MELBOURNE CENTRAL & HIGHPOINT
11.2019 - 02.2020
Dance Coach & Receptionist
MARSHERE DANCE STUDIOS
09.2018 - 12.2022
Production Crew
TIME TO SHINE PRODUCTIONS
07.2018
HR & Marketing Support
QUEEN VICTORIA MARKET
07.2018 - 07.2018
Maths Coach
CATHOLIC REGIONAL COLLEGE NORTH KEILOR
04.2018 - 09.2018
Bachelor of Business (Marketing) -
RMIT
High Achievement Award for VET Dance -
Catholic Regional College Sydenham
High Achievement Award for VET Beauty -
Catholic Regional College Sydenham
School Captain (Arts) -
Catholic Regional College North Keilor
Peer Mentor Program Leader -
Catholic Regional College North Keilor
High Achievement Awards for Arts, Drama and English -
Catholic Regional College North Keilor
St Mary Mackillop Primary School
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