Jessica Dula
Sydney,NSW
Summary
Communicative and professional worker offering three years of comprehensive experience in administrative and operational support. From onboarding staff and maintaining the planning and organization of my childcare centre, I consider my strongest skills to be leadership, communication, customer service, proactivity, and critical thinking. I'm an organised and dependable candidate who is eager to offer my administrative skills to a fast-paced environment and further develop expertise within a great team/company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service 2IC
Theicare
01.2022 - Current
- Assisting the nominated coordinator in the development, planning and implementation of quality programs for children
- Fostering a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Assisting the Nominated Supervisor in leading the team in ensuring the implementation of and compliance with the National Quality Framework (NQF) including the Children (Education and Care Services) National Law and Regulations
- Representing Theircare within the Berowra school community and acting as an ambassador for the company
- Managing the delivery of support to children who have complex and often difficult home/family cases, and children with additional needs
Service Coordinator
Theicare
01.2021 - 01.2022
- Building strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Performing daily administrative duties such as scheduling meetings, making calls, managing family accounts & bookings, etc
- Executing planning cycles and developing educational programs to deliver engaging experiences to children
- Onboarding and mentoring new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Managing the preparation, organization, and storage of information in both paper and digital form
- Identifying and responding to children and young people at risk
- Attending and running regular management meetings
- Updating supervisors on the status of weekly bookings, reports, family accounts, etc.
- Resolving customer complaints and issues to drive satisfaction and loyalty.
Education
Bachelor of Arts - Gender Studies
Macquarie University
North Ryde, NSWBachelor of Arts - Gender Studies
Macquarie University
Sydney, NSW06.2025
Skills
- Interpersonal Communication
- Critical Thinking
- Problem-solving abilities
- Proficiency in Microsoft Office programs
- Time management and planning
- Phone etiquette and call management skills
- Staff training
- Customer Service
- Office Administration
- Team Leadership
Certification
- HLTAID004 – Provide an emergency first aid response in an education and care setting – FIRSTAIDPRO – 2021
- CHCPRT001 Identify and Respond to Children and Young People at Risk
- Working with Children Check
- SITHFAB021 Provide responsible service of alcohol.
- SITHGAM022 Provide responsible gambling services.
Timeline
Service 2IC
Theicare
01.2022 - Current
Service Coordinator
Theicare
01.2021 - 01.2022
Bachelor of Arts - Gender Studies
Macquarie University
Bachelor of Arts - Gender Studies
Macquarie University
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