Jessica Dwyer
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers supportive communication to help stakeholders navigate through complex systems like Workers Compensation.
Extensive experience providing phone-based support to a variety of stakeholders with conflicting needs.
Overview
7
7
years of professional experience
Work History
Mental Health Consultant
Gallagher Bassett
08.2022 - Current
- Enhanced employee well-being through the facilitation of training and psychoeducational workshops.
- Kept current on industry trends and research findings by attending professional development workshops, conferences, and webinars, ensuring the provision of up-to-date evidence-based care to clients.
- Promoted a culture of self-care among employees by organizing wellness initiatives such as mindfulness exercises, stress management seminars, and team-building activities.
- Established rapport with stakeholders and employees from diverse backgrounds through culturally sensitive practice methods that foster trust in therapeutic relationships.
- Provided supervision and mentorship to junior staff members, fostering professional growth and development within the team.
- Developed training materials for staff members to ensure consistent implementation of evidence-based practices across all programs.
Mental Injury Senior Case Manager
Gallagher Bassett
11.2021 - 08.2022
- Managing mental injury claims from acceptance of claim
- Designing a holistic, client-centred, case management plan using a biopsychosocial approach
- Advocating for a client to assist them in achieving long term vocational and personal goals
- Assisting in the professional development of case managers and senior case managers
Rehabilitation Consultant
WorkFocus
03.2021 - 10.2021
- Collaborated with interdisciplinary teams for comprehensive patient care and improved treatment outcomes.
- Optimized resource allocation by effectively managing caseloads and prioritizing urgent cases as needed
- Managing and providing occupational rehabilitation for a variety of complex mental and physical injuries
- Designing a holistic, client-centred, occupational rehabilitation plan using a biopsychosocial approach
- Advocating for a client to assist them in achieving long term vocational and personal goals
- Assisting in the professional development of rehabilitation consultants
- Facilitating training for Mental Health First Aid, Australia
- Evaluated client progress regularly, adjusting treatment plans accordingly for optimal recovery results.
Mental Injury Return to Work Specialist
Gallagher Bassett
01.2020 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
Comcare Case Manager
EML
02.2019 - 01.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Workers Compensation Case Manager
Allianz
02.2017 - 02.2019
- Generating understanding of WorkCover policies and systems (including Acction and Novus)
- The ability to efficiently manage large volumes of work whilst managing expectations of clients and achieving a customer centric approach.
- Developing rapport with and addressing the needs of multiple stakeholders in each claim.
- How to manage both expected and unexpected workload in ways that allowed for efficient and positive customer outcomes.
Education
Graduate Diploma in Rehabilitation Studies - Rehabilitation Counselling
La Trobe University
Melbourne, VIC12.2017
Certificate IV in Australian Sign Language - Auslan
Melbourne Polytechnic
Prahran, VIC12.2017
Bachelor of Health Sciences - Rehabilitation Counselling
La Trobe University
Melbourne, VIC12.2015
Skills
- Motivational Interviewing
- Multicultural Competence
- Building rapport
- Case management proficiency
Timeline
Mental Health Consultant
Gallagher Bassett
08.2022 - Current
Mental Injury Senior Case Manager
Gallagher Bassett
11.2021 - 08.2022
Rehabilitation Consultant
WorkFocus
03.2021 - 10.2021
Mental Injury Return to Work Specialist
Gallagher Bassett
01.2020 - 03.2021
Comcare Case Manager
EML
02.2019 - 01.2020
Workers Compensation Case Manager
Allianz
02.2017 - 02.2019
Graduate Diploma in Rehabilitation Studies - Rehabilitation Counselling
La Trobe University
Certificate IV in Australian Sign Language - Auslan
Melbourne Polytechnic
Bachelor of Health Sciences - Rehabilitation Counselling
La Trobe University
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