Jessica Eaton
Summary
International Business graduate with hands-on experience as Assistant Manager in a vibrant wine shop/bar. I have a strong foundation in business and customer service, along with a keen understanding of the wine industry and a passion for delivering exceptional experiences. Committed to continuous learning and staying up to date with the industry trends I often attend wine seminars and masterclass events, learning about specific wine regions and wine making practises.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cork of the North
05.2021 - 08.2024
- Achieved an extensive knowledge on all things wine, completing a WSET Level 2 with a distinction
- Maintained a clean, safe, and organized store/bar environment to enhance the customer experience
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Actively listened to customers wants and used expertise to recommend wines
- Responsible for opening and closing both branches, often lone working
- Proficiently handled the organization's invoicing and statement process
- Developed shop displays in accordance with sales plans
- Assisted in organising and hosting wine fairs and festivals to promote the business
- Regularly attended portfolio wine tasting events and met with suppliers to broaden selection
- Worked and resided on a vineyard in Southern France, gaining hands-on experience with wine production and processes
Front of House
Ye Olde Nags Head
08.2020 - 05.2021
- Maintained facility compliance with health codes, sanitation requirements and license regulations
- Worked in a fast-paced environment, independently and as a team worker
- Professionally dealt with customer queries, restaurant and hotel reservations
- Delivered a quality food and beverage service to guests efficiently
- Worked long shifts, up to 12 hours including early starts and late finishes
- Ensured all cash, float and till procedures were carried out in accordance to company policy.
Admin Assistant
Didsbury Golf Club
09.2017 - 06.2020
- Produced monthly accounts including invoices, processing bank statements and the bank reconciliation
- Constantly communicated with members, visitors and guests
- Processed and kept member records up to date whilst maintaining compliance with data protection laws
- Regularly updated and ran the business' social media accounts to make timely posts in order to promote the club and its events
Logistics Coordinator
Bermuda Forwarders UK
09.2019 - 05.2020
- Maintained smooth daily operations of the distribution warehouse through inventory counts, stock checks and consistent monitoring
- Developed an extensive knowledge in shipping numerous types of goods overseas, ensuring a consistent delivery of outstanding international shipment services
- Ensured consistent adherence to international shipment regulations and legislation to maintain compliance
- Communicated and built relationships with clients and potential customers daily
- Completed necessary documentation using an online computerized freight system, including export custom entries to HMRC
- Utilized the CRM (Customer Relationship Management) system.
Claims Handler
The Claims Guys
09.2015 - 09.2017
- Thrived in a fast-paced and deadline-driven environment to achieve targets
- Managed numerous calls including complaints and financial claims; often being the first point of contact to ensure customer issues were being dealt with accordingly
- Recognized and seized upselling opportunities by using my knowledge of the products and services to promote the business
- Communicated and built relationships with clients and potential customers daily
- Undertook upskilling to widen my knowledge on the business' attributes to ensure I delivered an accurate and efficient service.
Education
WSET Level 2 Award in Wine - Distinction
09.2021
Bachelor of Science - International Business
Sheffield Hallam University
06.2021
Loreto Sixth Form College
Manchester06.2017
Ashton On Mersey High School
Manchester06.2015
Skills
- Excellent interpersonal skills
- Compliance standards
- Marketing and Sales knowledge
- Efficient task management
- Customer Relations
- Wine Education Experience
References
Available upon request.
Timeline
Assistant Manager
Cork of the North
05.2021 - 08.2024
Front of House
Ye Olde Nags Head
08.2020 - 05.2021
Logistics Coordinator
Bermuda Forwarders UK
09.2019 - 05.2020
Admin Assistant
Didsbury Golf Club
09.2017 - 06.2020
Claims Handler
The Claims Guys
09.2015 - 09.2017
WSET Level 2 Award in Wine - Distinction
Bachelor of Science - International Business
Sheffield Hallam University
Loreto Sixth Form College
Ashton On Mersey High School
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