Jessica Ebbs

• Produced food and drink products adhering to company quality and quantity standards.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Supported fellow team members in achieving a smooth workflow during peak hours.
• Brewed coffee and tea and changed out drink station syrups.
• Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
• Assisted customers with finding the items that suited there needs or gave them advice on where to find it.
• Put away received merchandise in designated location.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Confirmed all cleaning tools and equipment were stored properly after use.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Emptied trashcans and transported waste to collection areas.
• Used time management and efficient cleaning methods to meet deadlines.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Wash, dry and folding clothes/ linen, dropping them to designated rooms
• Built strong relationships with clients to deliver emotional support and companionship.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Strengthened employee performance ratings and trained staff on system efficiencies while supervising 9 crew members, delivering optimal productivity.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Trained new employees to perform duties.
• Reconciled daily transactions and balanced cash registers.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Communicated well and used strong interpersonal skills to establish positive relationships with customers and employees.
• Educated customers on fish choices and preparation methods to increase sales.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

· Maintained and ran machines and equipment.