Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA EDA

Summary

Experienced professional with a background in dental practice management, offering expertise in sterilization procedures, infection control, and oral health care. Quick learner and successful in building relationships with coworkers and patients.

Overview

10
10
years of professional experience

Work History

Advisor

Concentrix
08.2021 - 12.2023
  • Provided support for the vaccination department for NSW
  • Advised people on COVID-19 guidelines in partnership with Health Direct
  • Adapted to an environment with frequent changes and high pressure
  • Managed a wide range of issues and interacted with diverse individuals during the COVID19 pandemic
  • Managed the records of vaccinations
  • Given responsibility for EVA (Easy Vaccine Access), partnered with Health Direct Australia, achieving a 93% benefit rate for elderly and vulnerable cohorts

Novelty cake baker

07.2019 - 08.2021
  • Provided excellent customer service to foster satisfaction and loyalty
  • Created new recipes and designs based on customer needs and desires
  • Conferred with customers to understand needs and finalize purchase orders
  • Kept records for production, inventory, income and expenses
  • Set pricing structures according to market analytics and emerging trends

Dentist

Smile dental clinic
02.2017 - 01.2019
  • Treated infections caused by chronic and acute issues and diseases within soft oral tissues

Dentist

Lisa's home for mentally challenged
06.2015 - 11.2016
  • Demonstrated sensitivity and competence in treating patients from diverse backgrounds
  • Assisted patients with identifying feelings and behaviours by asking open-ended questions
  • Diagnosed and formulated treatment goals for patients
  • Served as volunteer and as dentist for patients with bipolar, depression, anxiety and personality disorders

Junior dentist

Christian Multi-speciality And Cancer hospital
02.2014 - 01.2015
  • Examined patients' teeth, gums and oral tissue to identify and diagnose conditions
  • Taught patients how to properly brush and floss for optimal dental health
  • Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable
  • Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course
  • Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas
  • Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients
  • Followed up with patients after procedures for proper pain management

Education

Bachelors of Dental Surgery - Dentistry

Sree Sai Dental College And Cancer Research Instit
India
09-2013

Skills

  • Instrument preparation
  • Dental records
  • Dental radiography
  • Disinfecting rooms and equipment
  • Patient relations
  • Equipment sterilization
  • Patient scheduling
  • Strong writing and verbal skills
  • Chairside assistance

Timeline

Advisor

Concentrix
08.2021 - 12.2023

Novelty cake baker

07.2019 - 08.2021

Dentist

Smile dental clinic
02.2017 - 01.2019

Dentist

Lisa's home for mentally challenged
06.2015 - 11.2016

Junior dentist

Christian Multi-speciality And Cancer hospital
02.2014 - 01.2015

Bachelors of Dental Surgery - Dentistry

Sree Sai Dental College And Cancer Research Instit

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JESSICA EDA