Jessica Edwards
Richmond,VIC
Summary
A dynamic leader in small business operations and customer relations, honed at Le Meilleur Dress Hire and in diverse roles across the entertainment industry. Excelled in strategic planning and staff management, significantly enhancing brand awareness and customer satisfaction. Skilled in marketing and relationship building, adept at fostering team collaboration and driving revenue growth.
Overview
11
11
years of professional experience
Work History
Owner/Director
Le Meilleur Dress Hire (Self-Employed)
04.2021 - 07.2024
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Attended special events to view new collections, network with other businesses, and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Improved team productivity by introducing innovative project management tools and techniques.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Exotic Dancer
The Firm Adelaide
04.2018 - 10.2018
- Maximized customer satisfaction with engaging interactions whilst maintaining a professional demeanour throughout performances.
- Enhanced audience experience by incorporating unique and captivating dance routines into performances.
- Cultivated positive relationships with customers, coworkers, and management to foster a supportive work environment.
- Contributed to team success through effective communication, open-mindedness, problem-solving abilities, and a strong work ethic.
- Supported venue marketing efforts through participation in photoshoots or video recordings.
- Maintained cleanliness of performance areas both on-stage and backstage to ensure a safe working environment.
- Elevated guest satisfaction rates through attentive listening skills when engaging with clients.
- Maintained high levels of physical fitness, flexibility, and stamina through rigorous training sessions and daily practice.
- Promoted a welcoming atmosphere for all guests by fostering inclusivity and demonstrating cultural sensitivity during performances.
- Managed time effectively to balance preparation, rehearsals, performances, and personal development as an Exotic Dancer.
- Continuously improved dancing skills by attending workshops, classes, and private lessons from industry professionals.
- Generated increased revenue for the establishment by offering exceptional entertainment value and consistently drawing large crowds.
Exotic Dancer
Goldfingers Gentlemen's Club
07.2017 - 10.2017
- Maximized customer satisfaction with engaging interactions whilst maintaining a professional demeanour throughout performances.
- Enhanced audience experience by incorporating unique and captivating dance routines into performances.
- Cultivated positive relationships with customers, coworkers, and management to foster a supportive work environment.
- Contributed to team success through effective communication, open-mindedness, problem-solving abilities, and a strong work ethic.
- Supported venue marketing efforts through participation in photoshoots or video recordings.
- Maintained cleanliness of performance areas both on-stage and backstage to ensure a safe working environment.
- Elevated guest satisfaction rates through attentive listening skills when engaging with clients.
- Maintained high levels of physical fitness, flexibility, and stamina through rigorous training sessions and daily practice.
- Promoted a welcoming atmosphere for all guests by fostering inclusivity and demonstrating cultural sensitivity during performances.
- Generated increased revenue for the establishment by offering exceptional entertainment value and consistently drawing large crowds.
Exotic Dancer
Kittens Men's Club
04.2017 - 07.2017
- Maximized customer satisfaction with engaging interactions whilst maintaining a professional demeanour throughout performances.
- Enhanced audience experience by incorporating unique and captivating dance routines into performances.
- Cultivated positive relationships with customers, coworkers, and management to foster a supportive work environment.
- Contributed to team success through effective communication, open-mindedness, problem-solving abilities, and a strong work ethic.
- Supported venue marketing efforts through participation in photoshoots or video recordings.
- Maintained cleanliness of performance areas both on-stage and backstage to ensure a safe working environment.
- Elevated guest satisfaction rates through attentive listening skills when engaging with clients.
- Maintained high levels of physical fitness, flexibility, and stamina through rigorous training sessions and daily practice.
- Promoted a welcoming atmosphere for all guests by fostering inclusivity and demonstrating cultural sensitivity during performances.
- Continuously improved dancing skills by attending workshops, classes, and private lessons from industry professionals.
- Generated increased revenue for the establishment by offering exceptional entertainment value and consistently drawing large crowds.
Exotic Dancer
Centrefold Lounge
11.2016 - 04.2017
- Maximized customer satisfaction with engaging interactions whilst maintaining a professional demeanour throughout performances.
- Enhanced audience experience by incorporating unique and captivating dance routines into performances.
- Cultivated positive relationships with customers, coworkers, and management to foster a supportive work environment.
- Contributed to team success through effective communication, open-mindedness, problem-solving abilities, and a strong work ethic.
- Supported venue marketing efforts through participation in photoshoots or video recordings.
- Maintained cleanliness of performance areas both on-stage and backstage to ensure a safe working environment.
- Elevated guest satisfaction rates through attentive listening skills when engaging with clients.
- Maintained high levels of physical fitness, flexibility, and stamina through rigorous training sessions and daily practice.
- Promoted a welcoming atmosphere for all guests by fostering inclusivity and demonstrating cultural sensitivity during performances.
- Continuously improved dancing skills by attending workshops, classes, and private lessons from industry professionals.
- Generated increased revenue for the establishment by offering exceptional entertainment value and consistently drawing large crowds.
Customer Service Representative (Business Sales)
IINET, Subiaco
04.2014 - 03.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Allphones
07.2013 - 12.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree - Business
Certificate 3
Melbourne, VICNo Degree - Makeup
Isabelle De Vries Editorial Makeup Mastered Class
Melbourne, VIC04.2019
No Degree - Makeup
Face Agency
Adelaide, SA09.2018
No Degree - Health And Fitness
The Institute of Fitness
Adelaide, SA07.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Strategic Planning
- Marketing
- Staff Management
- Attention to Detail
- Goal Setting
- Team Leadership
Hobbies
My hobbies include:
- Weight training in the gym
- Art, Paintings, and learning about the history behind my favourite artists
- Taking my two dogs (a Samoyed and Chow-Chow) for adventure walks
- Reading- My favourite books include Cant Hurt Me, and Never Finished, by David Goggins. Another favourite is Atomic Habits by James Clear
- Journaling- A page I created on the social media platform Facebook. An amalgamation of my personal experiences, thoughts, and everything in-between. I created this page with the intent to destigmatize the subject surrounding mental health by sharing strategies that have personally helped me along my journey. My goal is to create an inclusive community where people feel comfortable, free of judgement.
Timeline
Owner/Director
Le Meilleur Dress Hire (Self-Employed)
04.2021 - 07.2024
Exotic Dancer
The Firm Adelaide
04.2018 - 10.2018
Exotic Dancer
Goldfingers Gentlemen's Club
07.2017 - 10.2017
Exotic Dancer
Kittens Men's Club
04.2017 - 07.2017
Exotic Dancer
Centrefold Lounge
11.2016 - 04.2017
Customer Service Representative (Business Sales)
IINET, Subiaco
04.2014 - 03.2015
Customer Service Representative
Allphones
07.2013 - 12.2013
No Degree - Business
Certificate 3
No Degree - Makeup
Isabelle De Vries Editorial Makeup Mastered Class
No Degree - Makeup
Face Agency
No Degree - Health And Fitness
The Institute of Fitness
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