Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Edwards

Melbourne,VIC

Summary

Experienced in cash register operations and customer service, demonstrating proficiency in managing POS systems and ensuring accurate transactions. Successfully implemented inventory control measures that enhanced stock organization and availability, contributing to improved sales performance. Developed visual merchandising strategies that effectively showcased products, leading to increased customer engagement and sales. Proven ability to lead teams in a retail environment, fostering collaboration and achieving operational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Assistant

Angus and Coote
Northlands Melbourne, VIC
11.2024 - Current
  • Managed cash register operations, including counting money and balancing drawers accurately.
  • Assisted customers with product selection, inquiries, and provided tailored recommendations.
  • Informed customers about promotions and discounts to drive sales.
  • Resolved customer complaints efficiently to maintain positive relationships.
  • Maintained competitive pricing through regular price checks.
  • Organized store merchandise for optimal display and accessibility.
  • Processed transactions swiftly using POS systems, ensuring accurate records.
  • Monitored security risks to prevent theft and ensure safety compliance.

Store Manager

Angus and Coote
Port Macquarie, NSW
08.2020 - 09.2024
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented efficient systems for tracking stock movement.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established customer service standards and monitored staff compliance.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Recruited, trained and supervised new employees.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Store Manager

Goldmark
Port Macquarie, NSW
08.2017 - 08.2018
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Planned special promotions or discounts based on market trends.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Resolved customer complaints in a timely manner.
  • Updated POS system with new products and promotional offers.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Updated and maintained store signage and displays.
  • Organized promotional events to increase product awareness.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Maintained accurate records of employee performance reviews.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Manager

Goldmark
Port Macquarie, NSW
04.2010 - 08.2017
  • Maintained up-to-date knowledge of company products and services.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Just Group
Port Macquarie, NSW
05.2006 - 04.2010
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Wauchope High School
Wauchope, NSW
12-1983

Skills

  • Cash register operations
  • Customer service excellence
  • POS system management
  • Inventory control
  • Visual merchandising strategies
  • Sales promotion execution
  • Product expertise
  • Team leadership

Certification

  • 25+ years of retail experience
  • current driver and motorcycle license

Timeline

Sales Assistant

Angus and Coote
11.2024 - Current

Store Manager

Angus and Coote
08.2020 - 09.2024

Store Manager

Goldmark
08.2017 - 08.2018

Assistant Manager

Goldmark
04.2010 - 08.2017

Assistant Manager

Just Group
05.2006 - 04.2010

High School Diploma -

Wauchope High School

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Jessica Edwards