Jessica Elliott

I worked Full time (60hrs a week) at this business for 9 months in which I only resigned due to relocating back to Australia.

My daily duties included:

• Managing a high volume call centre
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Customer confidentiality
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed invoices and payments for dispatched orders to provide proof of transaction.

I worked at this business full time,

My duties included: -

• Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
• Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
• Reduced garment damage by properly handling delicate fabrics throughout the laundering process.
• Operating Machinery
• Collaborated with team members to troubleshoot machine malfunctions or address workflow bottlenecks promptly.

I resigned from this position due to relocating overseas.

• I worked at this business casually, (seasonal), it was a pop-up Christmas store in which I worked at over the Christmas period
• My duties included customer service,
• Cash register and EFTPOS operations,
• Stock control, merchandising and stock orders.

The business closed down at the end of January 2017

• I worked full time with this company for 2 years as a Personal Assistant
• My daily duties included: devising and maintaining office systems, including data management and filing,
• Arranging travel and accommodation,
• Screening phone calls, enquiries and requests and handling them when appropriate,
• Meeting and greeting clients,
• Organizing and maintaining diaries and making appointments
• Dealing with incoming emails, faxes and post - often corresponding on behalf of my manager, producing documents, briefing papers, reports and presentations, organizing and attending meetings and ensuring the manager is well prepared for meetings, liaising with clients and other staff.

I resigned from this position when I relocated overseas.

• I worked full time at this business for 12 months as a lead generator for a marketing company.
• My duties included: outbound cold calling,
• Setting appointments,
• Meeting a certain KPI each week,

I resigned from this position due to starting a new job as a PA.

• I worked fulltime at this business
• My duties include customer service, cash register and EFTPOS operations, providing information for customers, handling telephone enquiries, hygiene and general cleaning.