Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Ellis

Mill Park,VIC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Excelsior Hotel - ALH GROUP
2023.02 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Checked in and out accommodation bookings
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

First And Last Hotel - ALH GROUP
2020.02 - 2023.02
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oraginse, run functions, also pack up functions

Assistant Manager

Cramer's Hotel - ALH GROUP
2012.08 - 2020.02
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • did admin - paid invoices, put in taking from trade to send to head office.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cleaner

Reeves Maintenance
2010.01 - 2012.06
  • Cleaned local toilets in City of Darebin area
  • locked and unlocked them at morning/ night
  • change dog bag around the park
  • Cleaned local parks BBQ


Storeman

Frost Promotions
2008.02 - 2012.06

help pack boxes to send of for delivery

make hampers

help engrave

sort out stock

Education

Advanced Diploma - Event Management

NMIT
Preston, VIC
12.2011

High School Diploma -

Reservoir District Secondary College
Reservoir, VIC
12.2008

Skills

  • Project Management
  • Customer Relationship Management
  • Customer Relations
  • Google Drive
  • Staff Development
  • Business Administration
  • Staff Supervision
  • Staff Training
  • Staff Management
  • Time Management
  • Cost Control
  • Orientating and Training
  • Customer Service and Satisfaction
  • Money Handling
  • Hiring and Training
  • Shift Coverage
  • Recruiting and Interviewing
  • Microsoft Office Expertise
  • Cash Deposits and Receipts

Timeline

Assistant Manager

Excelsior Hotel - ALH GROUP
2023.02 - Current

Assistant Manager

First And Last Hotel - ALH GROUP
2020.02 - 2023.02

Assistant Manager

Cramer's Hotel - ALH GROUP
2012.08 - 2020.02

Cleaner

Reeves Maintenance
2010.01 - 2012.06

Storeman

Frost Promotions
2008.02 - 2012.06

Advanced Diploma - Event Management

NMIT

High School Diploma -

Reservoir District Secondary College
Jessica Ellis