Jessica Emmans
Pacific Pines,QLD
Summary
Experienced and compassionate professional with a strong focus on client satisfaction, boasting over 10 years of expertise in community services and childcare sectors. Skilled in providing person-centered care, managing complex cases, and coordinating support services for individuals with diverse needs such as dementia, disabilities, and behavioral challenges. Eager to utilize extensive background in support work, exceptional interpersonal skills, and comprehensive case management knowledge as a dedicated Case Manager. Goal is to enhance quality of life for clients by developing personalized care plans and coordinating services to meet their unique requirements.
Overview
2023
2023
years of professional experience
Work History
Child care Assistant
Waterford Education and Care Center
- Driving a kindy bus to collect children from their home and bring them to kindy, And in the afternoon transport the children from the kindy home, transporting before and after school care age children to and from school, Vacation care program, assisting in rooms when needed
Personal carer
Dementia Australia
- Hoisting clients
- Assist clients with personal care (showers brushing hair and teeth etc.)
- Transport clients to and from appointments
- Light domestic duties
- Cooking meals if required
- Experience with PEG feeding
- Behaviour challenges
Barista
Ignite
- OH&S Milking
- Frothing
- Coffee grinding
- Machine cleaning & temperature checks
- Pouring coffee
- Sanitizing
- Knowledge of 12 different coffees, Lattes, Espressos, Mocha’s, Ristrettos, Long Blacks, Short Macchiato, etc
Crew Member / Cafe Worker
McDonalds/McCafe
- Cashier Work
- EFPOS
- Food handling for fast paced environments 100 – 150 customers per day on avg
- Beverage Handling
- Alcohol Service
- Barista
- Customer relations
- Cash handling
- Balanced tills
- Stock control
- Preparing Food for McCafe
- Opened and Closed the Store
- Trained New Staff
- Good referrals
Service Assistant / Waitress
Sizzler
- Customer Service
- Cleaning and clearing tables
- Refilling waters
- Work in a team
- Adhere to strict OH&S protocols
- Work in fast environment with about 70 – 90 customers per day
Qualified Support Worker
Real Community Services
01.2016 - 01.2023
- Dementia Australia
- Blue Care Arundel
- Prescare
- Gold Coast First Beenleigh
Qualified Childcare Assistant
Waterford Education and Care Center
01.2010 - 01.2023
- Smarter Kids
- At Mausdland Childcare Centre / KoolKids
- Pacific Pines Childcare Centre
- Kindyland Kids
- Runaway Bay
- Young Discoverers
- Childcare Centre
Education
Yellow Card - NDIS Screening
01.2021
MAPA training - Management of Actual or Potential Aggression, Epilepsy Support, Gastronomy Support, Medication support, Midazolam Support
01.2021
First Aid -
First Aid Accident and Emergency
01.2020
Blue Card -
01.2020
Barista Course -
01.2019
Diploma - Community Service
Evocca College
Beenleigh01.2014
Year 12 -
Pacific Pines State High School
Pacific Pines, QLD01.2009
Grade 12 Certificate -
01.2009
Certificate III - Children's Services
Pacific Pines SHS
01.2009
Certificate I - Business
Pacific Pines SHS
01.2009
Skills
- Client Support & Care: Experience assisting clients with dementia, disabilities, and behavioral challenges - Expertise in personal care tasks (eg, PEG feeding, hygiene, and grooming) - Managing client transportation to appointments and activities
- Familiarity with NDIS requirements and client screening (Blue Card, Yellow Card)
- Behavior Management: MAPA (Management of Actual or Potential Aggression) training - Experience with behavior challenges and implementing strategies to manage difficult situations
- Communication & Interpersonal Skills: Worked directly with clients, families, and healthcare professionals - Customer service experience across various industries (childcare, hospitality, community services) - Ability to communicate with empathy and build rapport
- Time Management & Organization: Managed schedules for childcare transportation, appointments, and daily routines - Handled fast-paced environments with high customer flow (eg, McDonald's, Sizzler) - Balanced multiple tasks, including caregiving, domestic duties, and administrative tasks
- Administrative & Reporting Skills: Cash handling, stock control, and till balancing from prior roles - Trained new staff and coordinated team activities - Knowledge of incident reporting and health & safety protocols
- Problem Solving & Adaptability: Managed clients with complex needs, including epilepsy and behavioral outbursts - Adapted to changing client needs and schedules - Experience working in fast-paced, high-pressure environment
- Teamwork & Collaboration: Worked effectively with colleagues in childcare and community service settings - Collaborated with multidisciplinary teams for client care coordination
References
- Mrs Lesley Bothell, Former Employer, 0413 416 597, shes_just_shy@hotmail.com
- Kelly Meeds, Work colleague, 0422 859 906
- Amy Marsden, HR Administrator, (07) 3725 6500, amarsden@realcommunityservices.com.au
Timeline
Qualified Support Worker
Real Community Services
01.2016 - 01.2023
Qualified Childcare Assistant
Waterford Education and Care Center
01.2010 - 01.2023
Yellow Card - NDIS Screening
MAPA training - Management of Actual or Potential Aggression, Epilepsy Support, Gastronomy Support, Medication support, Midazolam Support
First Aid -
First Aid Accident and Emergency
Blue Card -
Barista Course -
Diploma - Community Service
Evocca College
Year 12 -
Pacific Pines State High School
Grade 12 Certificate -
Certificate III - Children's Services
Pacific Pines SHS
Certificate I - Business
Pacific Pines SHS
Child care Assistant
Waterford Education and Care Center
Personal carer
Dementia Australia
Barista
Ignite
Crew Member / Cafe Worker
McDonalds/McCafe
Service Assistant / Waitress
Sizzler
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