Jessica Espinas
Northcote,VIC
Summary
Driven and meticulous professional with extensive experience as a Hairdresser and running my own business. Administration Officer at Grech Heating and Cooling where I developed Computer and admin skills. Excelled in enhancing client satisfaction and streamlining operations, demonstrating exceptional organization, time management, and customer service skills. Proven track record of improving efficiency and fostering positive work environments, ensuring high-quality service delivery.
Overview
19
19
years of professional experience
Work History
Hairdresser
Self Employed
06.2015 - Current
- Supported reception desk, receiving phone calls,
- entering appointments, and collecting payments for services rendered.
- Ordering and basic book keeping
- Diary scheduling
- Phone and Customer service
- Social media and marketing
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Administration Officer
Grech Heating and Cooling
02.2020 - 01.2024
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Payroll Xero
- Pay all Invoices and filing
- Diary/ Calender for all trades in charge of booking jobs and getting the trades organised.
- Create Invoices and follow up payments
- Phone ordering of materials
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Front of House reception phone and walk in customers
Owner Operator
Rockdale Hair
03.2005 - 06.2015
- Managed day-to-day business operations.
- Reception front of house as well as face to face clients.
- Responsible for customer service contact and running of software for business.
- Responsible for organising and scheduling eight staff members.
- Meetings and training for staff.
- basic book keeping and payroll.
- In charge of ordering and sourcing products.
- Customer service phone and meetings with reps.
- Problem solving and resolution
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Community Services Diploma
Holmesglen Institute Moorabin
Moorabbin, VIC2025
No Degree - Training And Assessment Certificate
Victoria University
Melbourne, VIC05.2009
No Degree - Hairdressing Apprenticeship
Edward Beale Hairdressing Academy
Edward Beale01.2004
High School Diploma -
Loyola College
12.2000
Skills
Hardworking
Computer
Phone and Customer Service
People Skills
Organisation and time management
Timeline
Administration Officer
Grech Heating and Cooling
02.2020 - 01.2024
Hairdresser
Self Employed
06.2015 - Current
Owner Operator
Rockdale Hair
03.2005 - 06.2015
Community Services Diploma
Holmesglen Institute Moorabin
No Degree - Training And Assessment Certificate
Victoria University
No Degree - Hairdressing Apprenticeship
Edward Beale Hairdressing Academy
High School Diploma -
Loyola College
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