Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jessica Exley

Summary

Experienced and accomplished management professional with a strong background in event coordination and hospitality. Skilled at supervising and managing operations, ensuring exceptional customer service, and achieving business objectives. Possesses excellent communication and problem-solving skills. Proven ability to lead teams and deliver outstanding results. Seeking a rewarding and challenging role to leverage skills and contribute to organisational success. Diligent manager with a strong foundation in managing daily operations and team leadership. Demonstrated success in optimising workflows and enhancing customer satisfaction.

Overview

19
19
years of professional experience

Work History

Assistant Manger

Sails Restaurant
11.2023 - 12.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Implemented staff training programs to enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Led daily, weekly and quarterly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analysed sales data to identify trends and adjust inventory orders accordingly.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Event Manager

Sails Restaurant Noosa
11.2005 - 08.2024
  • Responsible for planning, organising, and executing various events hosted across two venues, Sails Restaurant and Sails Wine Bar.
  • Exceptional organisational skills, attention to detail, and the ability to deliver outstanding customer service.
  • Specialise in managing a wide range of events, including weddings, corporate functions, exclusive birthdays and wine tastings and releases.
  • Successfully handle events with up to 130 guests, ensuring seamless execution and exceptional customer satisfaction.
  • Take full responsibility for the entire event process, from initial pricing and booking to meticulous planning, organisation, and coordination.
  • Collaborate closely with clients to understand their vision and requirements, ensuring a personalised and memorable experience.
  • Oversee event operations on the day, ensuring smooth execution and prompt resolution of any issues that may arise.
  • Efficiently manage all aspects of event logistics, including vendor coordination, menu selection, decor setup, and timeline management.
  • Maintain strong relationships with vendors and suppliers, negotiating contracts and securing competitive pricing.
  • Continuously stay updated on industry trends and best practices delivering innovative and unique event experiences.
  • Monitored social media trends and competitor activities to identify opportunities for content optimisation and audience targeting. Utilised social media platforms to engage potential attendees and promote upcoming events effectively.
  • Created and curated compelling content, including captivating images and engaging captions, resulting in a 50% increase in followers and a boost in engagement.
  • Collaborated with cross-functional teams to ensure consistent brand messaging and alignment across all social media platforms.
  • Proficient in Microsoft Office Suite & Canva (Menus, welcome signs, seating charts)
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
  • Coordinated florists, photographers, and musicians for events.
  • Fostered strong relationships with sponsors, elevating caliber and financial support of events.
  • Tailored event themes and content to resonate with target audiences, achieving high levels of attendee engagement and satisfaction.
  • Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
  • Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
  • Developed and executed risk management plans to anticipate and mitigate potential issues, ensuring seamless event progression.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.

Event Manager/Hostess

Makepeace Island
02.2016 - 10.2020
  • Managed all aspects of event planning and execution for a luxury private island resort.
  • Collaborated with clients to understand their event requirements and provided personalized service to exceed expectations.
  • Oversaw logistics for multi-day events and coordinated with various departments to ensure smooth event operations, including catering, staffing, groundsmen, transportation, and accommodations.
  • Conducted meetings and site inspections to ensure all details were in place for a flawless event experience.
  • Acted as a hostess during events, ensuring guests' needs were met and providing exceptional customer service.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.

Customer Service Officer/Teller

Bank of Queensland
11.2013 - 06.2016
  • Provided excellent customer service and performed teller duties, including cash handling, deposits, withdrawals, and account inquiries.
  • Opened personal and business accounts, ensuring accuracy and compliance with banking regulations.
  • Demonstrated strong communication skills and the ability to effectively problem-solve to meet customer needs and resolve issues.
  • Actively promoted bank products and services, resulting in increased sales and customer satisfaction.
  • Built and maintained strong client relationships, fostering loyalty and repeat business.
  • Managed social media advertising campaigns, resulting in growth in conversions.
  • Managed branch cash flow and ordering, ensuring accurate cash management and adherence to treasury guidelines.
  • Oversaw ATM stock levels and replenished as needed to ensure uninterrupted service.
  • Responsible for ordering and maintaining all stationery and office supplies, ensuring efficient branch operations.
  • Demonstrated effective planning and time management skills to prioritize tasks and meet deadlines.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Target Training - Business Management

Certificate IV Frontline Management
Chatswood, NSW
01-2015

Sunshine Coast Institute of Tafe

Certificate II & III Hospitality
Sunshine Coast, QLD
01-2010

Skills

  • Customer Service
  • Communication
  • Leadership
  • Organisation
  • Detail Orientated
  • Creativity
  • Interpersonal skills
  • Problem Solving
  • Building Rapport
  • Hardworking
  • Time management
  • Staff training and development
  • Recruiting, interviewing and hiring
  • Customer relationship management (CRM)
  • Strategic planning
  • Employee performance evaluation
  • Project management abilities
  • Cost reduction & financial management
  • Workplace safety compliance
  • Marketing
  • Decision-making

Hobbies and Interests

Embrace a family-oriented mindset, valuing strong relationships and prioritising quality time with loved ones. I possess a strong enthusiasm for outdoor activities, including hiking, swimming and standup paddleboarding. I am committed to maintaining a healthy and active lifestyle. 

Timeline

Assistant Manger

Sails Restaurant
11.2023 - 12.2024

Event Manager/Hostess

Makepeace Island
02.2016 - 10.2020

Customer Service Officer/Teller

Bank of Queensland
11.2013 - 06.2016

Event Manager

Sails Restaurant Noosa
11.2005 - 08.2024

Target Training - Business Management

Certificate IV Frontline Management

Sunshine Coast Institute of Tafe

Certificate II & III Hospitality

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Jessica Exley