Jessica Falkenberg
Kearneys Spring,QLD
Summary
Proven in enhancing cleanliness and guest satisfaction at Riverside Hotel, I leverage expertise in cleaning, sanitizing, and customer service. Skilled in housekeeping and restroom sanitation, I excel in creating welcoming environments. My collaborative spirit and ability to exceed cleanliness standards have consistently improved facility hygiene and customer experiences.
Overview
20
20
years of professional experience
Work History
Cleaner
Sparkle & Co
06.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Housekeeping Cleaner
Riverside Hotel
09.2021 - 11.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
Barista
Cafe on McCoy
09.2006 - 11.2006
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Trimmer
Waikerie Abattoir
03.2006 - 08.2006
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
- Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.
Fruit Packer
Nippys Waikerie
04.2005 - 11.2005
- Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
- Enhanced packing efficiency by streamlining fruit selection and sorting processes.
- Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
- Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.
- Sealed containers and packages with glue, tape or other materials.
- Loaded items onto conveyor belts and pallets.
- Placed items into bags, boxes or other containers.
Education
Year 10 -
Waikerie High School
Waikerie, SA12.2005
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Restroom sanitation
Timeline
Cleaner
Sparkle & Co
06.2024 - Current
Housekeeping Cleaner
Riverside Hotel
09.2021 - 11.2021
Barista
Cafe on McCoy
09.2006 - 11.2006
Trimmer
Waikerie Abattoir
03.2006 - 08.2006
Fruit Packer
Nippys Waikerie
04.2005 - 11.2005
Year 10 -
Waikerie High School
Similar Profiles
ANZHELA HOVHANNISYANANZHELA HOVHANNISYAN
Internship Student at Sparkle Bridal CoutureInternship Student at Sparkle Bridal Couture
Mikayla LanghamMikayla Langham
Director at Sparkle and RiseDirector at Sparkle and Rise
Denise VeltkampDenise Veltkamp
Professional Home Cleaner at Sparkle Team CleaningProfessional Home Cleaner at Sparkle Team Cleaning