- Playing Sports
- Gardening
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I participate in a variety of outdoor recreational activities
- Reading
Jessica Farrell
George Town,TAS
Summary
Dynamic professional with a proven track record at George Town Medical Centre, enhancing patient satisfaction and streamlining front desk operations. Skilled in medical billing and coding, and exceptional in fostering patient relations. Demonstrated ability to improve workflow efficiency and maintain confidentiality, contributing to a positive and efficient healthcare environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Receptionist
George Town Medical Centre
09.2006 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Adhered to strict guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Process Operator
Bell Bay Aluminium
11.2005 - 03.2006
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
Customer Service Representative
1069
11.2001 - 11.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Human Resources Management
NDA Computing
Launceston, TAS04-2010
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Microsoft office
- Payment collection
- Patient relations
- Medical billing
- Electronic medical records
- Medical records management
- Workflow optimization
- Medical office administration
- Documentation
- Medical billing and coding
- Patient reception management
- Petty cash management
- Typing and filing
- Customer service
- Problem-solving
- Time management
- Critical thinking
Certification
CPR
Business Admin Cert 3
Infection prevention & control
Hand hygiene
Covid-19 Vaccination Program
Work health & safety
Risk management
Privacy & confidentiality
Cultural awareness
Triage
Conflict resolution
Interests
Timeline
Medical Receptionist
George Town Medical Centre
09.2006 - Current
Process Operator
Bell Bay Aluminium
11.2005 - 03.2006
Customer Service Representative
1069
11.2001 - 11.2005
Diploma - Human Resources Management
NDA Computing
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