Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Featherstone

Perth,WA

Summary

I am a compassionate, highly-motivated Residential Support Worker who is well experienced in managing resident behavior, coordinating information and collaborating to achieve the best possible outcomes for residents. I am positive and upbeat with a strong sense of integrity and work ethic. I am seeking a permanent role with the opportunity to make a change within the community.

Overview

8
8
years of professional experience

Work History

Residential Support Worker

HOPE Community Services
Perth, WA
04.2023 - Current
  • Maintained daily records of resident activities, progress, and incidents.
  • Worked using a trauma informed approach to provide the best care and service to residents.
  • Collaborated with other Support Workers to implement appropriate activities to encourage residents to be social and active.
  • Dispensed medications and documented to update individual records.
  • Transported residents to appointments, meetings, recreational outings.
  • Communicated with residents to determine feelings, need for assistance and emotional support.
  • Developed positive relationships with residents through open communication, trust building, and role modeling.
  • Promoted healthy lifestyle choices among residents through education about nutrition, exercise, substance abuse prevention strategies.

Residential Youth Worker

Safe Places for Children
Perth, WA
11.2019 - 04.2021
  • Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from young residents.
  • Utilized Therapeutic Crisis Intervention training to de-escalate residents experiencing crisis.
  • Participated in case management meetings to review resident's progress and develop new goals.
  • Advocated for the rights of youth within the system while promoting self-determination.
  • Participated in regular supervision meetings with supervisors to discuss current cases and receive feedback on performance.
  • Worked closely with local schools to provide special accommodations related to academics or extracurricular activities for students living in residential care settings.
  • Worked closely with care teams of The Department of Communities to ensure best care for residents was provided at all times.

Library Officer

Town of Port Hedland
Port Hedland, WA
09.2016 - 03.2019
  • Conducted regular inventory checks of library collections to ensure accuracy of records in the database.
  • Troubleshot technical problems related to accessing digital resources from library computers.
  • Provided reference assistance to patrons in person, via telephone, or by email.
  • Processed new materials including cataloguing, labeling and entering into the computer system.
  • Participated in community outreach activities related to the library services.
  • Assisted with setting up online accounts for patrons wishing to access e-books or digital resources.
  • Ensured compliance with copyright regulations when reproducing or distributing documents or images from the library's collection.
  • Developed and implemented library policies, procedures and programs.

Console Operator

BP
Port Hedland, WA
08.2016 - 09.2016
  • Verified age for tobacco and alcohol purchases using valid identification cards.
  • Greeted customers and provided excellent customer service.
  • Monitored security cameras to ensure safety of employees and customers.
  • Maintained cleanliness of store area including wiping down counters and sweeping floors.
  • Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
  • Operated cash register, processed payments, and balanced drawer daily.
  • Adhered to company procedures for handling hazardous materials such as petrol or deisel.
  • Conducted routine inspections of equipment including pumps, hoses, nozzles.

Education

Certificate - First Aid

St. John
Perth
12-2023

Certificate - First Aid For Mental Health

St. John
Perth
12-2023

Certificate IV - Community Services

North Metropolitan TAFE
Leederville, WA
07.2023

Certificate III - Information And Cultural Services

Central Institute of Technology
Perth
2016

Skills

  • Client Advocacy
  • Behavioral Support
  • Behavior Management
  • Resident Supervision
  • Program Support
  • Crisis Response
  • Conflict De-Escalation
  • Mentoring
  • Daily Documentation
  • Progress Review
  • Goal Planning
  • Trauma Informed Care
  • Client Centered Approach
  • Collaboration With Outside Services

References

Please contact the following people to provide employee and character references

Leanne Cross

HOPE Community Services - Metro Bail & YTAP Coordinator

Mob: 0438 547 936

Kelly Matla

Safe Places for Children - Case Manager

Mob: 0401 937 114

Cate Taylor

Town of Port Hedland Libraries - Librarian 

Ph: 9158 9375 

Jasmine Pattel

BP - Site Manager

Ph: 1300 130 027

Timeline

Residential Support Worker

HOPE Community Services
04.2023 - Current

Residential Youth Worker

Safe Places for Children
11.2019 - 04.2021

Library Officer

Town of Port Hedland
09.2016 - 03.2019

Console Operator

BP
08.2016 - 09.2016

Certificate - First Aid

St. John

Certificate - First Aid For Mental Health

St. John

Certificate IV - Community Services

North Metropolitan TAFE

Certificate III - Information And Cultural Services

Central Institute of Technology

Similar Profiles

CREATE PROFILE
Jessica Featherstone