Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Jessica Fernando

Nunawading,VIC

Summary

Hardworking and enthusiastic Science student with a strong passion for the environment, ecology and conservation. Eager to gain more relevant experience and pursue a career in wildlife conservation.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonald's
02.2022 - 12.2023
  • Managed and coordinated up to 25 employees during a shift, including ensuring schedules allowed adequate coverage in peak hours
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Dealt with customer complaints in person and over the phone and maintained customer satisfaction by addressing concerns promptly and professionally..
  • Promoted a positive work environment through open communication and constructive feedback.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Crew Trainer

McDonald's
01.2019 - 02.2022
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Trained other employees in customer service, food safety, and performance requirements.

Crew Member

McDonald's
01.2018 - 01.2019
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Red Rooster
01.2017 - 01.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Master of Environmental Science - Ecology

University of Melbourne
Melbourne, VIC
12.2025

Bachelor of Science - Animal Health And Disease

University of Melbourne
Melbourne, VIC
12.2022

First Aid Certification -

LivCor Australia
11.2021

Year 12 VCE -

Our Lady of Sion College
Box Hill, VIC
12.2019

Certificate III - Retail

McDonald's Registered Training Organisation
10.2019

Skills

  • Effectively working in a team
  • Mentoring and coaching
  • Decision-making
  • Strong customer service skills
  • Interpersonal skills
  • Punctual and reliable
  • Effective communication
  • Compliance understanding
  • Problem-solving abilities
  • Workplace safety

Volunteer Work

Assisting with Ecology Research Projects in Wyperfeld National Park and Great Otway National Park

  • Conducting scat surveys
  • Conducting vegetation surveys
  • Navigation using a GPS
  • Cage trapping
  • Some animal handling
  • Camping in remote areas

References

References available upon request.

Timeline

Shift Manager

McDonald's
02.2022 - 12.2023

Crew Trainer

McDonald's
01.2019 - 02.2022

Crew Member

McDonald's
01.2018 - 01.2019

Crew Member

Red Rooster
01.2017 - 01.2018

Master of Environmental Science - Ecology

University of Melbourne

Bachelor of Science - Animal Health And Disease

University of Melbourne

First Aid Certification -

LivCor Australia

Year 12 VCE -

Our Lady of Sion College

Certificate III - Retail

McDonald's Registered Training Organisation

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Jessica Fernando