Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Finch

Sydney,NSW

Summary

I am a responsible and trustworthy individual who takes great pride in delivering the best standard of work in each job role. With customer satisfaction at the top of my list of priorities. I consider myself to be a very positive person that thrives from bringing happiness and stability to others and making team work a more smooth and productive operation. My range of job roles has allowed me to work as part of a team but also independently, which I am happy to do both.

Overview

9
9
years of professional experience

Work History

Residential Childcare Worker

Highfield Northeast Ltd.
06.2021 - 06.2023
  • Helped build important life skills such as cooking and cleaning.
  • Monitored client medications and adherence to individual treatment plans.
  • Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
  • Provided counseling and crisis intervention services.
  • Monitored children's activities to verify safety and wellbeing.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Developed and maintained relationships with community organizations and agencies.

COVID 19 Call Operator

Hays Travel
04.2020 - 10.2021
  • Use online booking system to book/cancel/reschedule residents for appointments at COVID-19 clinics. Confirm eligibility using set criteria. Take and enter residents information.
  • Respond to general inquiries regarding COVID 19 within the guidelines, set protocols and using established information.
  • Submits customer service requests for follow up by program area staff related to specific questions and complaints (e.g., public health, municipal law enforcement). Asks questions and completes form/checklist, per script.
  • Speaking and offering support to vulnerable individuals who may be worried/ struggling.
  • Managed availability of service through management of shared calendar solution

Barmaid

The Miner Arms
06.2017 - 10.2021
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Poured beer or wine and spirits quickly while collecting payment and operating cash register to deliver efficient service.
  • Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
  • Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
  • Verified identification before serving customers to comply with state law.

Cafe Barista

Beacon Farm
05.2018 - 12.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Serving and dealing with customer’s on a daily basis, taking food orders and serving hot drinks. Taking cash and card payments and dealing with change. Serving food to customers and working closely with their dietary needs while working inline with guidelines for allergens and intolerances. Also in charge of the clean down following a strict daily procedure to maintain hygiene standards to a 5* level.

Cashier/Supervisor

Fruit Boy
10.2014 - 07.2018
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Performed store opening and closing.
  • Cash handling including responsibility of paying for merchandise of daily deliveries, wages and the use of the till.

Education

A-Levels -

Prior Pursglove College
Guisbrough
05.2015

High School Diploma -

Freebrough Academy
Brotton
05.2013

Skills

  • Administering Medications
  • Manage Behaviour’s
  • Customer Service
  • Communication skills
  • Conflict resolution
  • Decision making
  • Stock handling

Timeline

Residential Childcare Worker

Highfield Northeast Ltd.
06.2021 - 06.2023

COVID 19 Call Operator

Hays Travel
04.2020 - 10.2021

Cafe Barista

Beacon Farm
05.2018 - 12.2019

Barmaid

The Miner Arms
06.2017 - 10.2021

Cashier/Supervisor

Fruit Boy
10.2014 - 07.2018

A-Levels -

Prior Pursglove College

High School Diploma -

Freebrough Academy

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Jessica Finch