Jessica Finlen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Service Department Manager
FNQHub
Atherton, QLD
06.2020 - Current
- Implemented comprehensive preventive maintenance programs, resulting in fewer unexpected repairs and reduced downtime for clients.
- Oversee the professional development of junior staff, both in the office and technicians within the workshop environment.
- Promoted a safety-conscious culture within the department, leading to a decrease in workplace accidents and injuries.
- Optimized inventory management processes, reducing excess stock while ensuring availability of critical parts when needed.
- Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Coordinated cross-departmental efforts to ensure seamless delivery of services to clients throughout their experience with the company.
- Resolved customer complaints in professional and timely manner.
Service Advisor
FNQHub
Atherton, QLD
02.2014 - 06.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition and build trust to promote return business.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
Retail Salesperson
Adrian Kipps Electrical
Atherton, QLD
01.2011 - 02.2014
- Greeted customers, helped locate merchandise, and suggested suitable options based on customers individual situations.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers and records, and complying with company policies.
Education
Queensland Certificate of Education -
Atherton State High School
Atherton, QLD2009
Skills
- Operational Efficiency
- Service Scheduling
- Staff Development
- Workforce Planning
- Time Management
- Reliable and Responsible
- Multitasking and Organization
- Workflow Management
Timeline
Service Department Manager
FNQHub
06.2020 - Current
Service Advisor
FNQHub
02.2014 - 06.2020
Retail Salesperson
Adrian Kipps Electrical
01.2011 - 02.2014
Queensland Certificate of Education -
Atherton State High School