Jessica Fitzmaurice
Highton
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive team goal achievement. Proficient in schedule coordination, resource allocation, following directions and processes. Dedicated to being a valued member of the team while cultivating a productive work culture.
Overview
12
12
years of professional experience
Work History
Rental Department Manager
Maxwell Collins
02.2017 - Current
- Oversaw a team of 10 people and 1000 rental properties, creating procedures and processes for an exceptional customer experience whitest ensuring the company remained compliant to all relevant legislation.
- Managed internal meetings and projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Enhanced team productivity by implementing streamlined workflow processes between roles.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional and upbeat work environment by addressing conflicts proactively and fostering open communication among team members.
Property Manager
Nelson Alexander
02.2013 - 12.2016
- End to end management of a portfolio of 220 residential properties.
- Reported monthly data to Head of Department and consistently worked collaboratively to deliver high results as a team.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Expect use of CRM software, Excel and Outlook. Highly detailed note taking to ensure accurate feedback was provided to clients.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed property inspections dealing with landlords, renters, tradesman, agents and the general public.
Education
Agents Representative Certificate -
RMIT University
Melbourne, VIC10-2007
Skills
- High level communication
- Systems and software expertise
- Positive team player
- Time management
- Relationship building and management
- Workflow coordination
- Strategic planning
- Decision making
- Adaptability and flexibility
- High attention to detail
Accomplishments
- 200 Hour Yoga Teacher Training
Timeline
Rental Department Manager
Maxwell Collins
02.2017 - Current
Property Manager
Nelson Alexander
02.2013 - 12.2016
Agents Representative Certificate -
RMIT University
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