Jessica Flaherty
Sydney,NSW
Summary
Detail-oriented and proactive Lease Administrator with a strong background in property management, lease negotiations, and tenant relations. Adept at managing lease agreements, ensuring compliance, and facilitating smooth communication between landlords, tenants, and stakeholders. A fast learner with excellent problem-solving skills, I excel in resolving lease-related conflicts, handling financial transactions, and maintaining accurate lease records. Committed to providing exceptional service and ensuring seamless operations, I strive to enhance client satisfaction and contribute to the success of the team
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Ray White
02.2022 - Current
- Oversee Property Operations: Manage day-to-day operations for multiple properties, ensuring they are well-maintained and efficiently run in accordance with company policies and industry standards
- Insurance Claims Management: Process and manage insurance claims on behalf of property owners, ensuring all necessary documentation is submitted promptly, claims are tracked through completion, and the best outcome for the owners is achieved
- Conflict Resolution: Serve as the primary point of contact for tenants and owners during conflicts, resolving issues with professionalism and fairness
- Use strong negotiation skills to find solutions, occasionally thinking creatively and 'outside the box' to handle complex or unusual disputes
- Tenant and Owner Relations: Build and maintain positive relationships with tenants and owners by addressing concerns, providing updates, and ensuring satisfaction with property management services
- Budget and Financial Management: Prepare and manage property budgets, oversee rent collection, and ensure financial targets are met while maintaining cost-effective property operations
- Ensure properties comply with all local, state, and federal regulations
- Handle all legal matters, including lease agreements, tenant disputes, and eviction processes if necessary
- Supervise and mentor junior staff, contractors, and service personnel, ensuring all tasks are completed efficiently and to a high standard
- Emergency Response and Risk Management: Respond to property emergencies (e.g., natural disasters, urgent repairs) and manage risk to reduce liability for owners
- Implement preventive measures to protect properties
- Analyze property performance and market trends, providing recommendations to owners for improvements, renovations, or investment strategies to maximize property value
- Maintain a high level of customer service and satisfaction for both tenants and property owners, resolving issues swiftly and efficiently
Property Manager
Pacific Property Co
01.2019 - 02.2022
- Oversee the day-to-day operations of multiple properties, ensuring they are well-maintained and tenants' issues are resolved efficiently
- Managing a portfolio of 100 properties, with an expectation for growth and expansion
- Perform daily reconciliations to maintain accurate financial records and reporting
- Finalising End Of Month payment
- Submit tenancy applications to landlords for approval, ensuring compliance with all rental criteria and requirements
- Outgoing, routine and bond inspections
- Managing arrears effectively
- Preparing for and attending NCAT
- Coordinate repairs, maintenance, and other services required to maintain property standards
- Conduct regular rent reviews, increases and lease renewals
- Conduct open for inspections and initial tenancy applications processing
- Upload property advertisements
- Respond to all tenant enquires
Leasing Consultant
Belle Property
Hunters Hill
08.2017 - 01.2019
- Show properties to prospective tenants
- Respond to inquiries from potential tenants
- Follow up with leads
- Collect and review lease applications
- Manage lease renewals and changes to terms
- Negotiate sales and renewals
- Establish tenant expectations for security deposits, rent, and amenities
- Prepare background checks for potential tenants
- Ensure all terms of a lease are executed
- Take action if a tenant defaults on a lease
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
Leasing Consultant
Starr Partners Real Estate
12.2016 - 08.2017
- Show properties to prospective tenants
- Respond to inquiries from potential tenants
- Follow up with leads
- Collect and review lease applications
- Manage lease renewals and changes to terms
- Negotiate sales and renewals
- Establish tenant expectations for security deposits, rent, and amenities
- Prepare background checks for potential tenants
- Ensure all terms of a lease are executed
- Take action if a tenant defaults on a lease
Early Childhood Educator
Handprints ELC
02.2016 - 12.2016
- Create programs: Plan and implement programs that meet the needs of individual children
- Provide care: Ensure children's safety and well-being
- Support learning: Encourage children to explore, question, and develop their skills
- Observe and record: Track children's development and learning
- Communicate: Work with parents, teachers, and other professionals
- Support children: Help children with daily routines and promote positive social interactions
- Promote health and safety: Promote healthy habits and respond to emergencies
- Adapt to needs: Support children with extra needs and detect signs of developmental disorders
- Maintain records: Keep accurate and confidential records of children and families
- Report: Report concerns to the appropriate authorities
Childcare Educator
Only About Children
09.2014 - 02.2016
- Create programs: Plan and implement programs that meet the needs of individual children
- Provide care: Ensure children's safety and well-being
- Support learning: Encourage children to explore, question, and develop their skills
- Observe and record: Track children's development and learning
- Communicate: Work with parents, teachers, and other professionals
- Support children: Help children with daily routines and promote positive social interactions
- Promote health and safety: Promote healthy habits and respond to emergencies
- Adapt to needs: Support children with extra needs and detect signs of developmental disorders
- Maintain records: Keep accurate and confidential records of children and families
- Report: Report concerns to the appropriate authorities
Store Manager
Bras
02.2014 - 09.2014
- Achieve and exceed sales targets by motivating and coaching the sales team to consistently deliver high-quality customer service.
- Analyze sales data to identify trends and implement strategies to maximize sales opportunities.
- Monitor individual and team performance, providing feedback and recognition
- Manage inventory levels to optimize stock rotation and prevent overstocking or shortages.
- Oversee visual merchandising standards, ensuring displays are aesthetically pleasing and aligned with company guidelines.
- Monitor cash handling procedures and ensure compliance with company policies
- Ensure staff are knowledgeable about product features and benefits to provide tailored recommendations to customers.
- Build strong customer relationships to promote loyalty and repeat business
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
Supre
03.2013 - 02.2014
- Achieve and exceed sales targets by motivating and coaching the sales team to consistently deliver high-quality customer service.
- Analyze sales data to identify trends and implement strategies to maximize sales opportunities.
- Monitor individual and team performance, providing feedback and recognition
- Manage inventory levels to optimize stock rotation and prevent overstocking or shortages.
- Oversee visual merchandising standards, ensuring displays are aesthetically pleasing and aligned with company guidelines.
- Monitor cash handling procedures and ensure compliance with company policies
- Ensure staff are knowledgeable about product features and benefits to provide tailored recommendations to customers.
- Build strong customer relationships to promote loyalty and repeat business
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Certificate IV - Property Services (Real Estate)
Under the Hammer
12.2019
Early Childhood Education And Care
TAFE
Crows Nest09-2015
High School Diploma -
Northmead Creative And Performing Arts
Northmead11-2012
Skills
- People & Culture
- Management Skills
- Exceptional oral and written communication skills
- Empathy
- Thoroughness
- Phone Etiquette
- Time Management
- Team Work
- Conflict Resolution
- Conceptual Thinking
- Strategy
- Risk Analysis
- Insurance Claims
- Team Leadership
- Sales
- Legislative Compliance
- Relationship Management
- Efficiency Management
- Resilience
Certification
Real Estate Agent's Licence, 11/01/25
Timeline
Property Manager
Ray White
02.2022 - Current
Property Manager
Pacific Property Co
01.2019 - 02.2022
Leasing Consultant
Belle Property
08.2017 - 01.2019
Leasing Consultant
Starr Partners Real Estate
12.2016 - 08.2017
Early Childhood Educator
Handprints ELC
02.2016 - 12.2016
Childcare Educator
Only About Children
09.2014 - 02.2016
Store Manager
Bras
02.2014 - 09.2014
Store Manager
Supre
03.2013 - 02.2014
Certificate IV - Property Services (Real Estate)
Under the Hammer
Early Childhood Education And Care
TAFE
High School Diploma -
Northmead Creative And Performing Arts