Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jessica Flood

Minchinbury,NSW

Summary

I have worked for McDonald’s family restaurant for 5 continuous years where I learnt many skills in customer service, working in a fast & busy environment and multi-tasking. Having worked with one of the most reputable employers for a long period of time I believe that this shows how much I value being employed, that I am loyal, reliable and a responsible person. Friendly Bar Attendant known for quickly creating delicious beverages. Committed to identifying and implementing improvements to efficiency and quality. Experienced in training and coaching new employees to improve onboarding.

Overview

14
14
years of professional experience

Work History

Bar Attendant

EASTERN CREEK TAVERN
EASTERN CREEK
01.2017 - 01.2024
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.
  • Operated cash registers and handled money transactions accurately.
  • Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
  • Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
  • Engaged with customers to build relationships; creating a positive atmosphere for guests and co-workers alike.
  • Informed customers of daily specials or new items on the menu while making recommendations when appropriate.
  • Cleaned tables between seating's and reset them quickly for incoming patrons.
  • Responded promptly to customer complaints in a professional manner.
  • Checked identification of customers to verify age requirements for the purchase of alcohol.
  • Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Assisted managers in training new staff members on bar operations procedures.
  • Assisted with opening and closing procedures, including cleaning and restocking.
  • Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
  • Patrolled assigned work area, responding to guest service requests and machine service lights.
  • Reported equipment failures and games no longer in service to professionals.

Barista

Vita Espresso
05.2015 - 06.2017
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Assisting Customers

McDonald’s Family Restaurant
Mount Druitt
01.2010 - 01.2015
  • Provided excellent customer service through assisting customers and delivering an exceptional experience. Trained employees on workplace safety protocols while ensuring they received constructive feedback. Demonstrated strong leadership skills by effectively managing shift changeovers and implementing operational changes.

  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Stocked shelves with merchandise according to company guidelines.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Created detailed reports outlining progress of trainees during each session.
  • Planned and implemented training sessions for new fast food crew members.

Education

Real Estate

Real Estate Academy Australia
05-2021

Real Estate

Real Estate Academy Australia
05-2021

Year 10 High School Certificate -

Plumpton High School
Plumpton, NSW
01.2012

Skills

  • Highly organised
  • Great multi-tasking skills
  • Self-motivated
  • Cash handling accuracy
  • Exceptional customer skills
  • Strong communication skills
  • Detail oriented
  • Strong time management
  • 5 years’ experience in dealing with the public
  • Ability to stand for long periods of time
  • Ability to produce high quality & accurate work
  • Ability to work with a wide range of people
  • Attentive listening skills
  • Able to work rotating shifts
  • Opening and closure of store, including adherence to store security procedures
  • Ability to take the initiative to address tasks without instruction

Accomplishments

  • RSA and RCG completed at Penrith RSL 2018
  • Awarded “exceptional employee award” in 2013
  • Awarded “outstanding drive thru award” in 2013
  • Awarded “crew member of the month award” on numerous occasions
  • Awarded crew member of the year award in 2014

References

EMMA LOCKER

ECT 0434265734

MITCHELL HAMMOND

0407203004

Timeline

Bar Attendant

EASTERN CREEK TAVERN
01.2017 - 01.2024

Barista

Vita Espresso
05.2015 - 06.2017

Assisting Customers

McDonald’s Family Restaurant
01.2010 - 01.2015

Real Estate

Real Estate Academy Australia

Real Estate

Real Estate Academy Australia

Year 10 High School Certificate -

Plumpton High School

Similar Profiles

CREATE PROFILE
Jessica Flood