Jessica Franklin
Bunbury,WA
Summary
Detail-oriented Reception Administrator with expertise in patient scheduling and electronic health records. Proven ability to enhance workflow efficiency through effective communication and team collaboration.
Overview
17
17
years of professional experience
Work History
Reception Administrator
Forrest Family Practice
Bunbury , WA
06.2020 - 05.2024
- Managed patient scheduling and appointment confirmations efficiently.
- Handled incoming calls and directed them to appropriate departments promptly.
- Greeted visitors and clients in a professional manner.
- Assisted healthcare providers with administrative tasks and patient inquiries.
- Coordinated communication between patients and medical staff effectively.
- Maintained accurate electronic health records for all patient interactions.
- Processed patient registrations and insurance verifications swiftly.
- Answered incoming phone calls, directed callers to the appropriate personnel or department.
- Managed front desk area ensuring cleanliness and organization at all times.
- Provided administrative support to staff including filing, photocopying and scanning documents.
- Tracked office supply inventory and placed timely orders.
- Organized office supplies and equipment for smooth daily operations.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
- Ensured compliance with company policies and procedures at all times.
Community Support Worker
Community Home Care
Bunbury, WA
09.2017 - 05.2020
- Developed and maintained supportive relationships with clients and their families.
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients with daily living activities and personal care.
- Provided emotional support and encouragement to promote client independence.
- Collaborated with multidisciplinary teams to enhance client support services.
- Transported clients to appointments and activities to ensure their participation. for clients to various appointments or activities as required.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Supervised daily hygiene and skills to promote self-sufficiency.
- Followed and evaluated individualized support care plans to increase personal development.
Haul Truck Operator
Newmont Boddington Gold Mine
Boddington, WA
02.2012 - 07.2017
- Operated haul truck to transport materials across mining site safely.
- Operated haul truck to transport materials from stockpiles to processing plants and other designated areas.
- Conducted pre-shift inspections to ensure equipment functionality and safety compliance.
- Performed routine maintenance on haul trucks such as cleaning, lubricating, fueling, and changing tires.
- Reported any mechanical issues related to the truck's engine or transmission system immediately upon discovery.
- Adhered to safety protocols to minimize risks in high-traffic mining environments.
- Observed all safety rules when entering or leaving work sites in order to prevent accidents or injuries.
- Collaborated with team members to coordinate loading and unloading processes efficiently.
- Worked in tandem with loaders and gravel pit operators to fill trucks for deliveries.
- Accurately placed loads in optimal locations for spreading and distribution by bulldozers and material movers.
- Followed instructions from dispatchers regarding routes and destinations for hauling materials.
- Maintained accurate logs of material movements and vehicle maintenance records daily.
- Communicated with supervisors regarding operational issues and equipment performance regularly.
- Maintained safe driving habits to protect property and the general public on roadways.
- Responded quickly when alerted about emergency situations on the road such as stalled vehicles or debris.
Customer Service Sales Representative
Target
Meadow Springs, WA
11.2007 - 01.2012
- Assisted customers with product selection and inquiries.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Processed transactions accurately and efficiently at the register.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Maintained organised displays to enhance product visibility.
- Managed inventory levels through regular stock checks and replenishment.
- Adhered to company policies when dealing with customers.
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
Education
Completed Year 11 -
Living Waters Lutheran College
Rockingham, WACertificate III in Individual Support (Ageing) -
Australian Medical Services
PerthSkills
- Patient scheduling
- Appointment scheduling
- Electronic health records
- Office administration
- Document management
- Calendar management
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Customer service focus
- Problem solving
- Confidentiality
Timeline
Reception Administrator
Forrest Family Practice
06.2020 - 05.2024
Community Support Worker
Community Home Care
09.2017 - 05.2020
Haul Truck Operator
Newmont Boddington Gold Mine
02.2012 - 07.2017
Customer Service Sales Representative
Target
11.2007 - 01.2012
Completed Year 11 -
Living Waters Lutheran College
Certificate III in Individual Support (Ageing) -
Australian Medical Services