Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Franks

52 Sandgate Rd Wallsend ,NSW

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Ridges Hotel by prioritizing efficiency and excellent service. My adept time management and strong problem-solving skills, coupled with a hardworking and reliable nature, have consistently improved operational flow and client relations across various roles.

Overview

2
2
years of professional experience

Work History

Runner

Ridges Hotel
06.2024 - Current
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.
  • Ran errands for various employees throughout company.
  • Provided excellent customer service while meeting challenging time goals.
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
  • Greeted customers and provided outstanding customer service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.

Commercial Cleaner

Matthews Cleaning Co
02.2024 - 06.2024
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Kept building entryway glass clean and polished for professional presentation.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
  • Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
  • Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.

Domestic Cleaner

Serendipity
12.2022 - 02.2024
  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Enhanced the appearance of homes by performing deep-cleaning tasks such as shampooing carpets and washing windows.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
  • Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
  • Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
  • Accommodated special requests from clients, tailoring cleaning services to their specific needs.
  • Increased referrals through exceptional customer service and consistent communication with clients.
  • Improved client satisfaction by providing thorough and detail-oriented cleaning services.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

Belmont High
Belmont, NSW

Skills

    Customer satisfaction

    Hard worker

    Time management

    Reliable and honest

    Work smarter not harder

Timeline

Runner

Ridges Hotel
06.2024 - Current

Commercial Cleaner

Matthews Cleaning Co
02.2024 - 06.2024

Domestic Cleaner

Serendipity
12.2022 - 02.2024

Belmont High

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Jessica Franks