JESSICA GALLIGAN
Lavington,NSW
Summary
Dynamic venue manager with a proven track record at 5 Boroughs Springwood, excelling in operational efficiency and staff management. Experience in developing policies that enhance performance, achieving KPIs consistently. Strong communicator skilled in problem-solving, fostering team collaboration, and driving customer satisfaction through strategic initiatives.
Overview
10
10
years of professional experience
Work History
Duty Manager
Bradys Railway Hotel
02.2023 - Current
- Maintained compliance with guidelines set by Harvest Hotels for Auscomply, Me&U, and Safety Culture.
- Streamlined daily operations by organizing team responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Collaborated with upper management to improve productivity of operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Increased social media engagement through strategic content uploads.
Gaming Team Leader
SS&A Club Albury
09.2023 - 08.2024
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Worked closely with human resources to support employee management and organizational planning.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised staff, provided training and handled employee relations issues as needed.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
Venue Manager
5 Boroughs Springwood
, Australia
04.2021 - 02.2023
- Consistently achieved COGs targets.
- Coordinated labor control for a workforce of up to 30.
- Formulated and applied standardized procedures.
- Meeting personal KPIs with the venue reaching required targets (Beverage 28%, Labor ex super 30%, Uber and Google Ratings minimum of 4.5 stars, Kitchen COGs below 32%).
- Designed weekly bar specials.
- Compiled labour reports, developed monthly projections, and performed bank reconciliation.
- Broadened experience with advanced QR technology applications.
Catering Supervisor and Administration Function Assistant Manager
The Lion Richlands
, Australia
01.2017 - 01.2021
- Pass operations organising up to 800 meals in a single day
- Bookings coordinator for the 280 seat restaurant, open floor cafe and multiple indoor and outdoor function spaces
- Overseeing daily rosters and runsheets
- Creating safety manuals for the kitchen
- Monthly kitchen stocktake
- Created a Corporate Membership Scheme for the club
- Booking, planning and running of functions
- Conducting client meetings
- Ordering and planning with external suppliers
- Co-ordinating staff over multiple events
- Managing high volume of calls and emails
- Using Excel and other Microsoft tools to create runsheets and formal documents
- Monitoring labour and budgets
- Communicating with multiple departments throughout the club
- Hosting and planning the Annual Awards Evening for the Brisbane Roar at The Lions Richlands
- Creating a new and improved function package with the Executive Chef at The Lion Richlands
Bistro Supervisor Function Assistant Manager
Blue Fin Fishing Club
01.2015 - 01.2017
Education
DIPLOMA OF LEADERSHIP AND MANAGEMENT -
SS&A Albury
Albury03.2025
DIPLOMA OF HOSPITALITY MANAGEMENT -
Club Training Australia
01.2022
Skills
- Problem-Solving
- Rostering and Staff Management
- KPIs
- COGs
- PNL Reporting
- Strong Communication
- Operational efficiency
- Performance management
- Event planning
- Policy and procedure development
References
References available upon request.
Timeline
Gaming Team Leader
SS&A Club Albury
09.2023 - 08.2024
Duty Manager
Bradys Railway Hotel
02.2023 - Current
Venue Manager
5 Boroughs Springwood
04.2021 - 02.2023
Catering Supervisor and Administration Function Assistant Manager
The Lion Richlands
01.2017 - 01.2021
Bistro Supervisor Function Assistant Manager
Blue Fin Fishing Club
01.2015 - 01.2017
DIPLOMA OF LEADERSHIP AND MANAGEMENT -
SS&A Albury
DIPLOMA OF HOSPITALITY MANAGEMENT -
Club Training Australia
Similar Profiles
Delta GemmellDelta Gemmell
Bartender and Waitress at Bradys Railway Station PubBartender and Waitress at Bradys Railway Station Pub
Georgie AttreeGeorgie Attree
General Manager at Brady's Railway Hotel - Harvest HotelsGeneral Manager at Brady's Railway Hotel - Harvest Hotels
Maalona IakopoMaalona Iakopo
Security at The Railway HotelSecurity at The Railway Hotel