Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Jessica Gardner

Cleveland,QLD

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Highly motivated, and known for reliability and flexibility in meeting changing needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Screening Officer

Bay Audio
07.2024 - 02.2025
  • Assisted customers with a positive attitude and focus on customer satisfaction.
  • Conducted preliminary hearing checks on customers and interpreted their audiogram results.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Addressed customer complaints and mitigated dissatisfaction by demonstrating empathy and employing timely, on-point solutions.
  • Contributed to the achievement of departmental targets by meeting KPIs consistently.
  • Created invoices, managed payments, submitted HSP claims, ordered new stock, etc, ensuring that everything was well-documented and completed without error.
  • Maintained clean and orderly work areas by mopping floors, emptying trash cans and wiping down surfaces.

Pharmacy Assistant

Your Discount Chemist
08.2022 - 03.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling prescriptions.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.

Shift Supervisor / Pharmacy Assistant

Priceline Pharmacy
05.2021 - 08.2022
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Assisted pharmacy staff with preparing medications and filling prescriptions.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Maintained clean and organized work environment, adhering to health and safety standards.

Restaurant Supervisor

Suzu Japanese Restaurant
04.2020 - 05.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
  • Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.

Administrative Assistant

SkillCentred Queensland
10.2019 - 03.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assistant Restaurant Manager

Pizza Hut
07.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.

Education

Certificate II - Business Administration

SkilllCentred, Queensland
Maryborough
03-2020

Tertiary Preparation Pathway -

University of The Sunshine Coast
Hervey Bay, QLD
10-2019

Certificate III - Hospitality

TAFE NSW
NSW
06-2019

High School Diploma -

Camden Haven High School
Kew, NSW
10-2018

Skills

  • Strong written and verbal communication
  • Quick learner under pressure
  • Efficient performance in high-stress situations
  • Fantastic time-management and organisational skills
  • Outstanding customer service and problem-solving ability
  • High attention to detail

Certification

  • NSW RSA and RSG Certification.
  • Unrestricted NSW Driver's License.

Languages

English
Native or Bilingual

Interests

  • Reading
  • Listening to Music
  • Volunteer Work
  • Cooking
  • Watching Movies and TV Shows
  • Playing Sports
  • Going on Road Trips
  • Spending Time with Family
  • Travelling internationally

Timeline

Customer Screening Officer

Bay Audio
07.2024 - 02.2025

Pharmacy Assistant

Your Discount Chemist
08.2022 - 03.2023

Shift Supervisor / Pharmacy Assistant

Priceline Pharmacy
05.2021 - 08.2022

Restaurant Supervisor

Suzu Japanese Restaurant
04.2020 - 05.2022

Administrative Assistant

SkillCentred Queensland
10.2019 - 03.2020

Assistant Restaurant Manager

Pizza Hut
07.2019 - 03.2020

Certificate II - Business Administration

SkilllCentred, Queensland

Tertiary Preparation Pathway -

University of The Sunshine Coast

Certificate III - Hospitality

TAFE NSW

High School Diploma -

Camden Haven High School

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Jessica Gardner