Jessica Gardner
Underwood,QLD
Summary
Client care professional dedicated to delivering exceptional service and building long-lasting client relationships. Skilled at navigating complex client needs while consistently exceeding expectations through clear communication and strong problem-solving abilities. Thrives in fast-paced, collaborative environments, balancing multiple priorities with reliability and attention to detail. Brings a proactive, growth-oriented mindset and a genuine commitment to continuous learning.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
Client Care Coordinator
Fidelity Hearing Center
Springwood, QLD
11.2025 - Current
- Coordinated patient scheduling to optimise clinic workflow and enhance service delivery.
- Facilitated patient intake processes, ensuring accurate and detailed information collection.
- Answered incoming calls and messages, promptly resolving patient inquiries.
- Assisted audiologists in preparing stock, supplies and other equipment for patient appointments, ensuring efficiency in service provision.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Maintained clean and orderly clinical areas by vacuuming floors, emptying trash cans and wiping down surfaces.
- Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
- Educated clients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
- Facilitated communication between audiologists and other healthcare professionals involved in a patient's care.
- Processed Medicare, HSP and health insurance claims, resolving discrepancies to facilitate timely reimbursements.
Taxi Driver
Port Taxis
Port Macquarie, NSW
01.2025 - 11.2025
- Provided safe and timely transportation services to a diverse clientele.
- Enhanced passenger satisfaction through friendly service and effective communication.
- Navigated efficiently using GPS systems and local traffic knowledge, optimising routes and reducing travel time for passengers.
- Managed cash transactions and processed credit card payments accurately.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Developed strong relationships with repeat clientele through consistent quality service.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
Customer Screening Officer
Bay Audio
Port Macquarie, NSW
07.2024 - 04.2025
- Conducted preliminary hearing checks on customers and interpreted their audiogram results.
- Supported customers with a positive attitude, enhancing overall satisfaction and experience.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Resolved customer complaints by demonstrating empathy and providing timely, effective solutions to restore satisfaction.
- Contributed to the achievement of departmental targets by meeting KPIs consistently.
- Created invoices, managed payments, and submitted HSP claims with accuracy.
- Maintained clean and orderly work areas by vacuuming floors, emptying trash cans and wiping down surfaces.
Pharmacy Assistant
Your Discount Chemist
Port Macquarie, NSW
05.2021 - 03.2023
- Assisted pharmacy staff with preparing medications and filling prescriptions.
- Maintained well-organized and clean pharmacy environment to support optimal workflow.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Streamlined routine administrative tasks including filing, data entry, and report generation to enhance operational efficiency.
Restaurant Supervisor
Suzu Japanese Restaurant
Port Macquarie, NSW
04.2020 - 05.2022
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
Administrative Assistant
SkillCentred Queensland
Maryborough, QLD
10.2019 - 03.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Tracked office supply levels and ordered replacements to ensure availability.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Assistant Restaurant Manager
Pizza Hut
Hervey Bay, QLD
07.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Developed strong working relationships with staff, fostering a positive work environment.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
Education
Certificate II Business Administration -
SkilllCentred, Queensland
Maryborough QLD03-2020
Tertiary Preparation Pathway -
University of The Sunshine Coast
Hervey Bay, QLD10-2019
Certificate III in Hospitality -
TAFE NSW
Port Macquarie, NSW06-2019
High School Certificate -
Camden Haven High School
Kew, NSW10-2018
Skills
Strong written and verbal communication
Quick learner under pressure
Efficient performance in high-stress situations
Fantastic time-management and organisational skills
Outstanding customer service and problem-solving ability
High attention to detail
Effective in team settings and autonomous roles
Demonstrates professionalism and integrity
Effective in team settings and autonomous roles
Demonstrates professionalism and integrity
Certification
- NSW RSA and RSG Certification.
- Unrestricted QLD Driver's License.
Languages
English
Native or Bilingual
Interests
- Reading
- Listening to Music
- Volunteer Work
- Cooking
- Watching Movies and TV Shows
- Playing Sports
- Going on Road Trips
- Spending Time with Family
- Travelling internationally
Timeline
Client Care Coordinator
Fidelity Hearing Center
11.2025 - Current
Taxi Driver
Port Taxis
01.2025 - 11.2025
Customer Screening Officer
Bay Audio
07.2024 - 04.2025
Pharmacy Assistant
Your Discount Chemist
05.2021 - 03.2023
Restaurant Supervisor
Suzu Japanese Restaurant
04.2020 - 05.2022
Administrative Assistant
SkillCentred Queensland
10.2019 - 03.2020
Assistant Restaurant Manager
Pizza Hut
07.2019 - 03.2020
Certificate II Business Administration -
SkilllCentred, Queensland
Tertiary Preparation Pathway -
University of The Sunshine Coast
Certificate III in Hospitality -
TAFE NSW
High School Certificate -
Camden Haven High School