Jessica Garraway
NSW
Summary
To obtain part-time employment in a field I love and could further grow in. To also gain further experience and understanding within the field of administration. Skilled in admin and customer service in a professional office setting. I am adaptable and driven with a strong work ethic and have the ability to thrive in a team-based or an individually motivated environment.
Overview
12
12
years of professional experience
Work History
Legal Secretary
Coutts Lawyers & Conveyancers
09.2023 - Current
- Experience in prodominantly workers compensation
- Provided administrative support to Partner, including diary management, document preparation and everyday file adhoc tasks.
- EOM IRO billing
- Liaise and communicate effectively with clients, external parties as well as internal team
- Drive and manage the team with organisation and ensuring we are on track.
- Relative experience drafting letters of advice, subpoenas, Applications for Mediation and other PIC documents/forms.
JUNIOR LEGAL SECRETARY
Gerard Malouf & Partners
04.2021 - 04.2023
- Supporting a solicitor and senior secretary with administrative duties
- Dictation
- Liaising with clients
- Collating briefs for counsel
- Experience in personal injury law
ADMINISTRATION OFFICER
LifeLike Atmospheres
11.2019 - 03.2020
- Usage of MYOB
- Reconciling Accounts
- Data entry
JUNIOR LEGAL SECRETARY
Firths - Compensation Lawyers
03.2018 - 01.2019
- Supporting one Solicitor and two secretaries with filing and their practice in general
- Dictation, filing, copying, scanning and archiving
- Maintaining a clean and tidy workplace
- Assisted in maintaining solicitor's personnel files with utmost confidentiality
- Photocopied all correspondence, documents and other printed materials
DATA ENTRY CLERK/LEAD GENERATOR
Smartalk
11.2016 - 07.2017
- Booking meetings and showrooms
- Reaching daily, weekly and monthly targets
- Wash and clean database records for sales consultants to contact
- On the spot problem solving, issuing alternative solutions
- Cold calling
- Identified and corrected data entry errors to prevent duplication across systems
CUSTOMER SERVICE REPRESENTATIVE
Kmart and McDonalds
02.2013 - 09.2015
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Good use of communication skills
- Ensuring all stock was up to date
- Reporting to manager for any queries or concerns
- Able to work autonomously or as a team
Education
HSC -
St Clare College
Waverley12.2016
Skills
- Great communication skills - oral and written
- Teamwork
- Problem Solving
- Ability to work under pressure
- Self-motivated
- Punctual
- Great communication skills Computer Knowledge
- Copying
- Scanning
- Filing
- Data Entry
- Dictation
- Database administration
- File management
- Microsoft Office
- Drafting legal documents
- Appointment setting
- Administrative support
- Billing and invoicing
- Phone etiquette
Additional Information
RCG and RSA
References
- Greg McKean, Firths Lawyers, 02 8268 5300
- Stephenie Phillips, Smartalk, 0400 664 005
Timeline
Legal Secretary
Coutts Lawyers & Conveyancers
09.2023 - Current
JUNIOR LEGAL SECRETARY
Gerard Malouf & Partners
04.2021 - 04.2023
ADMINISTRATION OFFICER
LifeLike Atmospheres
11.2019 - 03.2020
JUNIOR LEGAL SECRETARY
Firths - Compensation Lawyers
03.2018 - 01.2019
DATA ENTRY CLERK/LEAD GENERATOR
Smartalk
11.2016 - 07.2017
CUSTOMER SERVICE REPRESENTATIVE
Kmart and McDonalds
02.2013 - 09.2015
HSC -
St Clare College