Jessica Giampietro
Bundoora,Vic
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Event Manager & Administration
Stumpy Gully Winery
11.2023 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts
- Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
- Used MYOB to perform data entry and prepare correspondence.
- Assisted in processing weekly payroll for 10-15 employees
Restaurant Manager
Cantina Del Mare
05.2021 - 02.2023
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Bronx Napoli
01.2016 - 01.2020
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
Education
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
Melbourne, VICCertificate III - Accounts Administration
TAFE NSW
Online Studies 07.2023
Diploma - Business
Sarina Russo
Online Studies 07.2021
Skills
- Professional and mature
- Word Processing
- Document processing
- Maintains confidentiality
- Computer Skills
- Basic Math
- Data Management
- Organised
- Punctual
Timeline
Event Manager & Administration
Stumpy Gully Winery
11.2023 - Current
Restaurant Manager
Cantina Del Mare
05.2021 - 02.2023
Restaurant Manager
Bronx Napoli
01.2016 - 01.2020
Certificate IV - Accounting And Bookkeeping
Swinburne University of Technology
Certificate III - Accounts Administration
TAFE NSW
Diploma - Business
Sarina Russo
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