Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Jessica Gibbons

Jessica Gibbons

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hair Salon Receptionist

Katarna's
01.2024 - Current
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.

Optical Assistant

Specsavers
01.2023 - 01.2024
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.

Home Care Provider

Home Instead
01.2022 - 04.2023
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.

Customer Service

Sydney Cricket Ground/Allianz Stadium
01.2021 - 01.2023
  • Assisting and directing patrons to their allocated seats by checking the location, venue, and seat number on their admission ticket - Maintaining up to date knowledge and understanding of the venues evolving procedures to assist patrons with the changing venue locations and restricted areas

Retail Assistant

Zambrero
02.2019 - 11.2020
  • Preparing and restocking the kitchen, dining tables, and cabinets to facilitate efficient practices Maintaining excellent safety and hygiene standards by promptly cleaning kitchen and dining areas e.g., wiping surfaces, disposal of rubbish - Preparing food in accordance with the NSW Food Safety guidelines to ensure all items were safe for patrons to consume - Diligently and accurately preparing items such as tacos and burritos according to customer orders while screening for specific food allergies - Taking orders through the POS system face to face, on the phone and online - Preparing the shop for closure and the end of the day, including checking electrical appliances and lights were turned off, cleaning the floors and counters, locking the doors - Processing, recording, and collecting payments, ensuring correct amounts of change were returned to customers

Education

Nursing -

Canberra Insitute Of Technology
Canberra, ACT
09.2024

Allied Health -

TAFE Sydney Institute
Sydney, NSW
12.2021

English, General Mathematics, Biology, Family Studies -

Alexandria Park Community School
Alexandria, NSW
12.2021

Higher School Certificate -

Sydney
Alexandria, NSW
12.2019

Skills

  • Experience in Excel, Word, PowerPoint and POS system
  • Extensive leadership qualities
  • Self-motivated
  • Time management
  • Teamwork
  • Accountability
  • Attention to detail
  • Strong interpersonal and communication skills

Certification

  • Advanced first aid (HLTAID014)
  • Level 1 sports trainer
  • WWVP
  • Working with children check
  • Police check

Accomplishments

Won the Soroptimist award in 2020

"The Soroptimist Awards are presented annually to deserving recipients: women (or anyone who identies as female) who make a dierence in the lives of other women or those who are working through adversity to achieve their educational goals."

References

Happy to provide upon request

Timeline

Hair Salon Receptionist

Katarna's
01.2024 - Current

Optical Assistant

Specsavers
01.2023 - 01.2024

Home Care Provider

Home Instead
01.2022 - 04.2023

Customer Service

Sydney Cricket Ground/Allianz Stadium
01.2021 - 01.2023

Retail Assistant

Zambrero
02.2019 - 11.2020

Nursing -

Canberra Insitute Of Technology

Allied Health -

TAFE Sydney Institute

English, General Mathematics, Biology, Family Studies -

Alexandria Park Community School

Higher School Certificate -

Sydney
  • Advanced first aid (HLTAID014)
  • Level 1 sports trainer
  • WWVP
  • Working with children check
  • Police check

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Jessica Gibbons