Jessica Giles
Tom Price,WA
Summary
I have spent 3 years living in the remote Mining Town of Tom Price with my family, i am now looking for a new challenging role as we return to our home town of Perth.
I am an Organized Operations Coordinator who currently works a 2 and 1 roster with experience performing project management, team leading, and scheduling duties.
After being a Business Owner for many years, i decided to face a new challenge in Fleet and Transport Management, liaising daily with Mining Companies throughout the Pilbara Sector including but not restricted to Rio Tinto Iron Ore, Sodexo, Duratec, Monadelphous whilst also scheduling, mobilizing and overseeing our Tourism Department throughout the Pilbara Region.
I pride myself on my people skills and calm demeanor with ensuring mental health and employee safety comes first throughout the workplace.
Overview
10
10
years of professional experience
Work History
Operations Coordinator and 2IC
Go West Tours
Tom Price, WA
11.2023 - Current
- Site Mobilisation for Rio Tinto Iron Ore and Fortescue Metals Group
- Provide quotations for mining companies throughout the Pilbara Sector
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Utilized fleet management software (CMS) to streamline operations
- Implemented safety protocols to maintain a safe working environment.
- Inspected and audited production areas to identify and correct unsafe or unauthorized practices.
- Managed administrative staff and trained new hires on office procedures and policies.
- Facilitated team meetings and daily toolbox meetings to discuss operational challenges and brainstorm solutions.
- Monitored driver and freight staffs hours-of-service to ensure fatigue policies are adhered to
- Investigated incidents and processed incident reports involving drivers in accordance with company policy.
Site Administrator
Go West Tours
Tom Price , WA
08.2023 - 11.2023
- Assisted in the development and implementation of site-wide policies and procedures.
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
Hair Salon Owner
The Colour Bar Hair Studio
Perth, WA
12.2016 - 12.2021
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Mentored new staff to enhance personal growth and increase productivity.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Recruited, hired, evaluated and disciplined service staff members.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Cultivated strong value-adding relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in proper operational procedures and functions and explained company policies.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Pre-booked future appointments to increase repeat business.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Followed updated techniques to color and treat hair and produce consistent results.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
Hairdresser
Salon Express Joondalup
Perth, Joondalup, WA
01.2015 - 10.2016
- Responded to customer inquiries by phone, email and in person.
- Scheduled appointments for customers using internal software system.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Kept notes listing preferences and services provided to clients for quick reference.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Education
Ballajura Community College
Ballajura Perth WASkills
- Business Management
- Project Scheduling and management
- Logistics Coordination
- Shift Management
- Employee Development
- Complaint Resolution
- Meetings and Reservations
- Risk Management
- Team Collaboration
- Decision Making
- Employee Onboarding
- Time Management
- Outstanding Customer Service
- Quick Learner
- Customer Consulting
- Effective Multitasking
- Payroll Administration
- Customer Relationship Management
Referances
- Russell Bunce (Depot Manager, Go West Tours Tom Price) 0417 528 647
- Chanel Silvestor (Financial Controller, Go West Tours Bunbury) 0432 471 423
- Sally Wheeler (Previous Owner at Salon Express Joondalup) 0419 939 189
Timeline
Operations Coordinator and 2IC
Go West Tours
11.2023 - Current
Site Administrator
Go West Tours
08.2023 - 11.2023
Hair Salon Owner
The Colour Bar Hair Studio
12.2016 - 12.2021
Hairdresser
Salon Express Joondalup
01.2015 - 10.2016
Ballajura Community College
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