Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jessica Gluszko

Mount Colah,New South Wales

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Nursery Assistant

Four Seasons The Plant Bug
Mount Colah, New South Wales
09.2014 - 01.2024
  • Provided advice to clients on selection of plants suitable for specific sites based on climate conditions.
  • Organized and supervised staff members responsible for performing gardening tasks like weeding beds.
  • Assisted in the development of store policies and procedures to ensure compliance with company standards.
  • Performed regular inventory counts and monitored stock levels to ensure merchandise availability.
  • Managed customer service operations including complaints resolution and dispute resolution.
  • Provided support in training new employees on all aspects of their job responsibilities.
  • Established relationships with local businesses to promote mutual opportunities for growth.
  • Responded promptly to customer inquiries via phone calls or emails while maintaining a high level of professionalism.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.

Asia Pacific Bookings Executive

WhyGo pty Ltd
Chatswood, NSW
05.2013 - 04.2014
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Certificate III - Office Administration

TAFE NSW
Lismore
10-2004

HSC -

Bradfield Senior College
Crows Nest
11-2003

Skills

  • Customer Relations
  • Quick Problem Solver
  • System Improvements
  • Research

Affiliations

  • Live Music & Theatre
  • Skateboarding
  • Gardening

References

References available upon request.

Timeline

Nursery Assistant

Four Seasons The Plant Bug
09.2014 - 01.2024

Asia Pacific Bookings Executive

WhyGo pty Ltd
05.2013 - 04.2014

Certificate III - Office Administration

TAFE NSW

HSC -

Bradfield Senior College

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Jessica Gluszko