Jessica Grace
Innaloo,WA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking with customer focused service, happy disposition, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Work well in team environment and also independently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Trainor Facilitator
Beyond the boardroom
Perth, WA
10.2023 - 02.2024
- Managing team events.
- Facilitated group discussions and activities in team building training for companies and other clients
- Lead trainer for customer service, team building and communication skills
- Assistant for state travel role during remote work.
- Organization of tasks and logistics, planning education format.
- Client liaison
Waitressing/Hospitality Team Member
Various restaurants in USA
Redding , California
12.2021 - 05.2023
- Provided customer service to ensure guest satisfaction.
- Assisted with the preparation of food and beverage items for customers.
- Followed health department guidelines when handling food items.
- Provided training support for new hires within the hospitality team.
- Received payment from customers and processed transactions accurately.
- Handled incoming calls, answered questions, and responded to complaints promptly.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Attended team meetings regularly to discuss operational issues.
Resort Front Desk / Customer Service
COCOS BEACH BUNGALOS
Broome, WA
02.2008 - 02.2014
- Managed reservations
- Greeted guests upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Assisted customers with check-in and check-out process.
- Handled cash transactions accurately according to established procedures and regulations.
- Assisted guests with special requests such as booking transportation or providing directions around town.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
Education
THEOLOGY -
Shasta College
CALIFORNIA05-2023
High School Diploma -
Perth College
Mount Lawley 11-2002
Skills
- Team building/ training
- Networking
- Customer service focus
- Food and beverage background
- Cultural Sensitivity
- Venue management
- Interpersonal Communication
Certification
- RSA (Responsible service of alcohol)
Accomplishments
- Completed Voluntary Humanitarian Work, USA Based
- Solo world travel
References
References available upon request.
Timeline
Team Trainor Facilitator
Beyond the boardroom
10.2023 - 02.2024
Waitressing/Hospitality Team Member
Various restaurants in USA
12.2021 - 05.2023
Resort Front Desk / Customer Service
COCOS BEACH BUNGALOS
02.2008 - 02.2014
THEOLOGY -
Shasta College
High School Diploma -
Perth College
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