JESSICA GRAHAM
Albury,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Albury Local Court
Albury, NSW
09.2021 - Current
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
Acting Office Manager
Albury Local Court
06.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Banking Advisor
National Australia Bank
Albury, NSW
10.2018 - 09.2021
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Improved branch sales performance by cross-selling various banking products and services.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Streamlined loan application processes for clients, resulting in quicker approvals and increased satisfaction levels.
- Conducted financial due diligence on potential investments and acquisitions.
- Developed strategic plans for day-to-day financial operations.
- Analysed business processes to identify cost savings and operational efficiencies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Followed-up on loan exceptions to achieve timely clearings.
- Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Education
Certificate III in Hospitality Certificate IV in Hospitality Certificate IV in Finance -
Hostech Hospitality
Sydney, NSW10.2007
Skills
- Customer Support
- Complaint Handling
- Employee Development
- Technical Support
- Problem-solving abilities
- Customer Service
- Administrative Support
- Conflict Resolution
- Staff Training
Timeline
Acting Office Manager
Albury Local Court
06.2023 - 12.2023
Customer Service Officer
Albury Local Court
09.2021 - Current
Banking Advisor
National Australia Bank
10.2018 - 09.2021
Certificate III in Hospitality Certificate IV in Hospitality Certificate IV in Finance -
Hostech Hospitality
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