Jessica Grieve
Heathridge,Perth
Summary
A self-motivated and experienced Manager seeking a position in which one can continue a successful track record. As demonstrated throughout a progressive career exhibits the expertise required to lead and support operations underpinned by employee development, customer satisfaction and continuous improvement.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Prompt Engineering
12.2023 - Current
- Monitoring incoming requests and communication from internal and external customers
- Maintaining database and systems ensuring that information is accurate and stored correctly
- Preparing quotes and making sure they are booked in within the appropriate timeframes
- Committing to delivering a high quality of customer service as the first point of engagement
- Providing efficient administration support to the finance team
- General bookeeping, reconciliation and invoicing
- Implementation of company policies and procedures
- co-ordination of meetings, taking minutes and allocating tasks
Retail Manager
General Pants Karrinyup
07.2019 - Current
- Utilising various methods of management and leadership, providing inspiration sub-ordinates through initiatives, rewards schemes, engaging dialogues, daily hypers and leading by example
- Accountable for ensuring the staff rota matches current and anticipated demands including meeting wage targets
- Preparing and distributing performance results on a weekly basis to senior management
- Highlighting any expectations to target with subsequent action plans
- Undertaking regular banking and financial responsibilities
- Accountable for ensuring all store point of sale and floor mapping resonates with marketing and brand guidelines
- Up-skilling all staff in this area to ensure maximum engagement and additional spend from customers
- Adhering to sale targets and KPI's and providing and gaining insight through dialogue with senior management to see how these can be exceeded.
Retail Manager
T2 Tea (Flagship store Oxford street.)
06.2016 - 07.2019
- Accountable for leading a high footfall store located in the Westfield complex
- Managing a team of staff whilst ensuring all targets are achieved consistently
- Operational Management, Team Management & Development, Coaching & Mentoring, KPI Management & Reporting, Customer Service Management, Health & Safety Management, Stock Management, Microsoft Office, General Administration, Staff Scheduling
- Undertaking regular staff appraisals
- Setting team and individual targets and utilising the opportunity to design development plans, mitigating staff attrition in the process
- Also responsible for overseeing the induction and training of new staff
- Enforcing a culture of positivity to ensure staff morale and performance
- Remaining visible between front and back of house operations and leading by example at all times
- Ensuring a diligent and pro-active health and safety culture
- Advocating risk assessment from all personnel in accordance with regulatory and internal policies
- Working closely with management to design and implement continuous improvement and change initiatives
- Providing insight where due in support of mitigating disruption and grievances
- Consistently evaluating stock levels to ensure they meet real time and anticipated demands
- Overseeing the fulfilment of stock and ensuring correct rotation to support waste / shrinkage targets
- Maintaining awareness of local competition and implementing sales campaigns to drive footfall and revenue
- Ensuring all staff provide an impeccable service to support repeat and referral custom and average spend.
Retail Manager
Lovisa
05.2014 - 04.2016
- Responsible for the day-to-day management of store operations per KPIs across various metrics
- Ensuring all shifts and efforts are oriented to providing customers a welcoming service
- Reporting to and working closely with senior management to design and implement budgets and a robust business plan
- Implementing requisite campaigns and rolling out to personnel
- Designing and systematising a range of front and back of house processes including those concerning stock management and staff schedules
- Recruiting and selecting staff per headcount requirements whilst following employment legislation and personnel policies
- Organising inductions and training and the completion of probationary reviews
- Delegating tasks, addressing exceptions and providing on-the-job feedback to encourage a workplace committed to continuous improvement
- Completing regular audits to comply with company and industry standards
- Facilitating required actions plans and providing insight to all personnel to ensure transparency on any operational issues.
Retail Manager
French Connection
03.2011 - 04.2014
- Accountable in a lead role with the primary remit to ensure customers of a flagship store receive a seamless service
- Ensuring all staff adhere to brand standards and service guidelines and providing the necessary feedback to support professional development and performance
- Delivering periodic training and coaching to staff to ensure they are compliant with brand standards and operational guidelines
- Designing and distributing a staff rota capable of meeting customer and operational demands; taking into account planned and unplanned absence
- First point of contact for all complaints raised
- Liaising with personnel involved and improving processes if required to mitigate further recurrence
- Providing regular reports along with insight to senior management
- Outlining exceptions along with action plans to address any concerns.
Skills
- Customer Service
- Staff Management
- Inventory Control
- Strategic Selling
- Administrative Support
- Word Processing
- Human Resources
- Scheduling
- Microsoft 365
- Marketing
Telephone
(M) 0431 295 227
References
References available on request.
Timeline
Administrative Manager
Prompt Engineering
12.2023 - Current
Retail Manager
General Pants Karrinyup
07.2019 - Current
Retail Manager
T2 Tea (Flagship store Oxford street.)
06.2016 - 07.2019
Retail Manager
Lovisa
05.2014 - 04.2016
Retail Manager
French Connection
03.2011 - 04.2014
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