Jessica Grima

• Assisting customers in completing their transactions at the register and self check out machines, including Operating POS system to process payments and provide receipts.
• Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
• Aiding customers with the fulfillment of click-and-collect orders.
• Ensuring the proper folding of clothes for return processing.
• Replenishing and organizing shelves with inventory.
• Responding to incoming phone calls professionally.
• Used in-store system to locate inventory and confirm stock levels.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Front End Duties

• Assisting customers in completing their transactions at the register and self check out machines, including Operating POS system to process payments and provide receipts.
• Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
• Responding to incoming phone calls professionally.
• Supporting the Manager in adjusting schedules when a staff member reports an absence.
• Used in-store system to locate inventory.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• · Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences, including understanding and receiving training on the Everyday Rewards program and assisting customers at the check outs to obtain the highest level of value from their shop.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cash Office Duties

• Assisting the Store Services Officer in administrative and cash office responsibilities.
• completing daily pickups and change orders for front end registers.
• Reviewing multiple reports to allocate the appropriate cash amount for replenishing the self-serve machines.
• Compiling and generating daily reports.
• Performing diverse payroll responsibilities.
• Executing general administrative tasks.
• assisting with final roster sign off
• assisting with final payroll sign off
• Facilitating the digital ticketing process at Woolworths, which involves rectifying errors, incorporating diverse ticket surrounds, and adding tickets to new product lines.
• Assisting all departments with assistance when and where needed.

• Handling incoming calls in a professional manner.
• Managing and addressing incoming emails professionally.
• Deploying new and overseeing current software solutions, including the primary process workflow system utilized by all team members to enhance efficiency in client processes.
• Creating and implementing processes,
• Reporting of job status and supplier requests,
• Accounts assistance (data entry, accounts receivable and payable), Sales support, including creating tenders and welcoming potential clients.
• Developing promotional materials such as flyers and brochures.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Scheduling client appointments and coordinating arrangements.
• Conducting in-person consultations with clients and providing assistance in colour schemes and selections.
• Securing quotations and developing comprehensive lists for client reference.
• Interpreting floor plans and creating bespoke designs for joinery and cabinetry.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Collaborated with internal teams to successfully deliver comprehensive solutions for clients.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed client relationships through regular check-ins and updates on project progress.

• Handling incoming calls in a professional manner. (National Call Centre for maintenance on BOC owned equipment),
• Coordinating labour for site technicians and apprentices.
• Inputting data accurately and efficiently.
• Initiating orders for spare parts procurement.
• Coordinating meetings, preparing monthly toolbox sessions and preparing necessary equipment for the meetings.
• Managing and dispatching email communications.
• Performing photocopying, laminating, and binding tasks for new training material and other operational manuals and processes.
• Organizing and managing documentation through filing processes.
• Handling incoming and outgoing mail processes.
• Development and rollout of several programs and apps used nation wide.

• Organizing and managing documentation through filing processes.
• Performing various administrative duties.
• Inputting data accurately and efficiently.
• Managing and dispatching email communications.
• Managing and organizing archival processes.
• Developing comprehensive information packs.
• Reviewing resumes
• Culling applicants
• Interviewing candidates
• Write job ads and advertise.
• Communicating with host employers regarding potential candidates.
• Assist manager with reporting.