Summary
Overview
Work History
Skills
Accomplishments
Certification
references
Timeline
Generic
Jessica Grimson

Jessica Grimson

Oakdale,NSW

Summary

Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Desiring a challenging new role with a progressive organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Systems Manager

Body Catalyst
11.2020 - Current
  • Streamlined IT processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity.
  • Enhanced network security through proactive risk assessments and implementation of robust security measures, protecting company data from potential breaches.
  • Optimized and Developed staff performance by implementing a training platform.
  • Project Managed several different solutions for the business from scoping to their onboarding and integrations as well as managing relationships with several vendors.
  • Implementation of stock control process and compliance
  • Supporting 50+ sites and 250+ team members with daily operations


Performance Manager / Clinical Trainer

Clear Skincare Clinics
06.2017 - 07.2018
  • Manage results, budgets and targets and creating strategic plans and results drivers that ensure clinic success
  • Building strategic business plans for further brand growth and launching them to the field team
  • Training team members in sales and client experience standards and monitoring compliance
  • Executing retail strategies, promotions and directives
  • Part of the brand's first Client Experience Guidelines Sales Training roll out
  • Ensured the brands Handling Dissatisfaction Guidelines were adhered to through training for the retail and client support departments
  • Monitored WHS compliance
  • Clinical training to new and existing therapists, as well as ensured successful roll out of new treatments.
  • Managed 13 sites across NSW and Canberra

Cluster Manager

Clear Skincare Clinics
  • People management
  • Handling dissatisfaction with staff and clients
  • Rostering and coverage amongst clinics
  • Clinical Training and Managers Training
  • Supporting and driving clinic to achieve KPI'S Analyzing analytics

Clinic Manager

Clear Skincare Clinics
  • Managing Clinic results and KPIs
  • Team management and leadership
  • Team rostering and clinic scheduling
  • Ordering and stock control
  • Team Recruitment and training
  • Treatment quality assurance
  • Injectable training with Juvae

Cluster Manager

Simply Smooth Laser Clinic
08.2014 - 06.2017
  • Managing Clinic Results and KPI'S
  • Training and Onboarding of all new staff
  • Ordering and stock control
  • Treatment quality assurance
  • Implementing new treatments into the clinic
  • Social media and promotions
  • Business stratergies

Senior Therapist

Laser Clinics Australia
04.2012 - 08.2012
  • Contributing the clinic results and budgets
  • Client Retention
  • Driving seasonal promotions
  • Achiveing individual KPIs
  • Building client base, both individually and for the clinic
  • Cross promoting

Senior Therapist

Laserline Cosmetic Clinic
01.2011 - 04.2012
  • Performed client treatments
  • Achieving KPI's
  • Client retention
  • Appointment book management
  • Implementing new treatments into the business

Therapist

Urban Spa
02.2008 - 01.2011
  • Performed client treatments
  • Achieving budgets and sales KPIs
  • Assessing with Laser Technicians and laser faults
  • Appointment book management

Skills

  • System training & Development
  • Reviewing and Implementation of Processes
  • CRM Management
  • Project Management
  • Sourcing & Onboarding of New Platforms
  • Training and Up-skilling of Team Members
  • Pivoting Platforms to Meet the needs of the Business
  • Coaching and Mentoring teams
  • Planning & Prioritizing my day
  • Problem Solving
  • Assessing Results
  • Managing Compliance
  • Driving Behaviors that Produce Results
  • Operational Management
  • Advanced Skin Treatments
  • Laser Pigment Removal
  • Mole and Tag Removal
  • HYRDAFacial
  • SkinPen & Dermapen
  • Meso Skin Needling
  • Q Switch Laser
  • IPL
  • Medical Grade Skin Peels
  • Radio Frequency Skin Tightening
  • Vascular & Spider Vein Removal
  • Skin Treatments
  • Mircrodermabrasion
  • Hydrodermabrasion
  • Peels (Advanced & Overnight)
  • Dr Macaffrey's SGA Acne Treatment
  • LED Treatment
  • Laser Hair Removal
  • Candela Pro
  • YAG
  • MGL
  • Spa Treatments
  • Manicure & Pedicure
  • Cryolipolsys
  • HIFU
  • TeslaFormer
  • Relaxation Facials
  • Make Up Application
  • Spray Tans
  • Fat Cavitation
  • Wax Hair Removal
  • Massage
  • Hot stone
  • Aromatherapy
  • Swedish
  • Pressure Point
  • Indian Scalp
  • Deep Tissue Massage

Accomplishments

  • Body Catalyst - Grit and Grace Award 2023
  • Clear Skincare Clinics - Highest Performing New Clinic 2020
  • Clear Skincare Clinics - Best Performing Clinic - December 2019
  • Laser Cinics Australia - Highest Performance Therapist 2013
  • Urban Spa - Best 'Up & Coming' Therapist 2009

Certification

  • Diploma of Beauty Therapy, Australia Academy of Beauty Therapy
  • Candela Safety Certification, 2018 & 2020
  • Cosmetic Tattooing Certificate, 2018

references

  • Nicole Taylor, Body Catalyst, COO 0415 237 645
  • Aimee Rapisardi, Clear Skincare Clinics, Area Manager, 0413 207 157

Timeline

Systems Manager

Body Catalyst
11.2020 - Current

Performance Manager / Clinical Trainer

Clear Skincare Clinics
06.2017 - 07.2018

Cluster Manager

Simply Smooth Laser Clinic
08.2014 - 06.2017

Senior Therapist

Laser Clinics Australia
04.2012 - 08.2012

Senior Therapist

Laserline Cosmetic Clinic
01.2011 - 04.2012

Therapist

Urban Spa
02.2008 - 01.2011

Cluster Manager

Clear Skincare Clinics

Clinic Manager

Clear Skincare Clinics

Similar Profiles

CREATE PROFILE
Jessica Grimson