Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jessica Hale

Bundaberg,QLD

Summary

Dynamic leader with a proven track record at Dusk and Michel's, excelling in staff management and customer engagement. Demonstrates exceptional problem-solving and teamwork abilities, significantly enhancing team cohesion and customer satisfaction. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to share my skill and also gaining new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dusk
Bundaberg, QLD
04.2023 - Current
  • Provided mentorship for employees to generate sales, and promote effective upselling.
  • Provided training to new employees on company policies and procedures.
  • Handled complaints from customers by empathetically listening and offering solutions to maintain excellent customer service.
  • Interviewed job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Prepared staff work schedules, and assigned to specific duties, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked

Customer Assistant

Dusk
Bundaberg, QLD
11.2021 - 04.2023
  • Provide excellent customer service to ensure repeat business.
  • Answered customer inquiries regarding products, prices, and availability.
  • Assisted customers in selecting merchandise based on their individual requirements.
  • Stocked shelves and supplies, and organised displays to focus customer attention on specific items.
  • Demonstrated product features and benefits to customers.
  • Suggested additional items to purchase based on the customer's needs.

Shift Supervisor

Michel's
Bundaberg, QLD
04.2018 - 04.2023
  • Prepared a variety of foods and beverages according to exact instructions and recipe guides.
  • Trained staff on store policies and procedures, customer service techniques, and communication skills to promote positive experiences.
  • Trained staff on store policies and procedures, customer service techniques, and communication skills to promote positive experiences.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Delegate work to staff, setting priorities, and goals.
  • Resolved conflicts between guests or staff members in a professional manner.

Skills

  • Staff management
  • Attention to detail
  • Goals and performance
  • Customer service and engagement
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Goal-driven

Certification

  • Queensland Certificate of Education - 2021
  • Certificate III in Business - 2021
  • Certificate II in Hospitality - 2021

Timeline

Assistant Store Manager

Dusk
04.2023 - Current

Customer Assistant

Dusk
11.2021 - 04.2023

Shift Supervisor

Michel's
04.2018 - 04.2023

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Jessica Hale